Emergency Communications Supervisor

Montgomery Personnel; Montgomery (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid leave

RSA retirement program

Job summary

Montgomery Personnel in Montgomery, AL seeks a Dispatch Supervisor to lead the emergency communications center. You will oversee operators, manage CAD dispatching, and ensure accurate response instructions during all shifts.

The role requires typing 35 wpm, strong communication skills, and at least 4 years in 911 dispatch or similar. This 24/7 position offers competitive benefits and paid time off.

Qualifications

• High School diploma or GED required.
• Minimum four (4) years of combined emergency and non-emergency 9-1-1 calls experience.
• Experience supervising dispatch staff and ensuring operational continuity.

Responsibilities

• Oversee dispatching of emergency response personnel and calls.
• Train and supervise operators, monitor radio and telephone traffic.
• Perform quality reviews and employee evaluations for staff.
• Ensure compliance with policies and regulations across shifts.

Skills

Typing 35 wpm

Public safety dispatch

Communication skills

Education

High School diploma or GED

Tools

Computer Aided Dispatch (CAD) system

Land Mobile Radio network

Job description

Salary Information

Compensation plans are based on a multi-step progression system. The pay range reflects the entry level and maximum salary potential in the assigned pay grade. A starting salary may be negotiated and will be commensurate with education, training and experience in alignment with pay administration policies and Montgomery Personnel Board Rules & Regulations

Nature of Work

The fundamental reason this position exists is to perform supervisory, technical, and administrative work directing and overseeing the activities of communications center operators and dispatchers assigned to a shift to include answering emergency and administrative calls; oversight of the delivery, or performance of, pre-arrival and post-dispatch instructions as warranted; oversight, or performing dispatching of the most appropriate emergency response personnel using a Computer Aided Dispatch (CAD) system and a land mobile radio network, training dispatchers and operators, monitoring radio and telephone traffic, quality reviews, employee evaluations, and other public safety communications supervisory duties as assigned. This classification reports to and receives general instructions from the Emergency Communications Center Manager.

Minimum Qualifications

High School diploma or GED, and at least four (4) current years of combined E9-1-1 emergency and non-emergency telephone calls, and provide radio communications support to fire, medical, and law enforcement responders in a dispatching capacity of an organization equal in programmatic scope and geographical size comparable to the City of Montgomery.

NOTE: Qualifying education, training, and experience that provide the requisite knowledge, skills, and abilities to perform the job will be considered.

Special Requirements

Applicant must be able to type at least 35 wpm. Must be available to work any hour shifts as needed to oversee operations and ensure consistency among the shifts. Applicant must be willing to sign a willingness statement, must be willing to respond to the Emergency Communications Center to meet community service expectations, respond to and recover from disasters and other significant events, and follow the instructions of organization leadership. The City of Montgomery's Emergency Communications Center operates 24/7, year-round. You will be required to work non-business hours, weekends, and many holidays. However, employees receive additional compensation for these inconveniences.

Kind of Examination

Applications are being accepted to fill one (1) vacancy and any vacancies that may occur during the life of the register. The current vacancy is with the City of Montgomery Emergency Communications Department. Applicants will be screened and qualified based on the education and experience on the application and attached supplemental questionnaire. Applicants will be required to take a computerized skills test. The skills test will be used to rank the top candidates.

Additional Information

BENEFITS: Employees are offered a competitive benefits package, which includes health, dental, and life insurance; paid annual and sick leave; paid holidays; and participation in the Retirement Systems of Alabama (RSA) retirement program.

• Employees are offered a competitive benefits package, which includes health, dental, and life insurance


• paid annual and sick leave


• paid holidays


• and participation in the Retirement Systems of Alabama (RSA) retirement program

DRUG TEST: Employment may be conditional upon the potential employee passing a pre-employment drug test. (The drug test may require the submission of a sample of hair, finger nails, and/or urine that will verify illegal drug use).

BACKGROUND CHECK: Employment may be conditional upon the potential employee passing a background check. (Candidates will be asked to provide consent prior to the administration of background checks.)

EQUAL EMPLOYMENT OPPORTUNITY: Discrimination against any person in recruitment, examination, appointment, training, promotion, retention, discipline, or any other aspect of personnel administration because of political or religious opinions or affiliations or because of race, national origin, or any other non merit factors is prohibited. Discrimination on the basis of age, sex, or physical disability is prohibited except where specific age, sex, or physical requirements constitute a bona fide occupational qualification necessary to proper and efficient administration.

REQUEST FOR ACCOMMODATION: Under the Americans with Disabilities Act, it is the responsibility of the applicant with a disability to request accommodation which he/she requires in order to participate in the application or examination process. The Montgomery Personnel Board reserves the right to require documentation of the need for accommodation under the ADA. In order to request accommodation in the application or testing process, contact the Personnel Director at [phone].

I9: Prior to your employment, you will be required to provide to your employer documentation of your identity and employment eligibility in order to comply with the Immigration Reform and Control Act of 1986.

UPDATE OF CONTACT INFORMATION: It is your responsibility to update your contact information (address, phone, email) so that we can contact you about jobs. Please visit the Update Contact Information page to log in and update to your contact information at any time.