Emergency Communications Operator (Dispatcher Trainee)

MGM; Town of Texas (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

RSA retirement

Job summary

The City of Montgomery's Emergency Communications Center seeks a Trainee Dispatcher to learn call-taking, E911 procedures, and dispatch duties under close supervision. Trainees complete two mandatory phases and gain hands-on experience with police or fire radio and CAD systems.

Requirements include a high school diploma or GED, ability to type at least 32 wpm, and willingness to undergo background checks and drug testing.

Qualifications

• High school diploma or GED required.
• Must be able to type at least 32 wpm.
• Background check and drug test required.
• Willing to work shifts outside normal hours and during holidays.

Responsibilities

• Receive and process calls for emergency and non-emergency assistance.
• Dispatch appropriate public safety personnel and coordinate with CAD systems.
• Trainees undergo two mandatory training phases and work under supervision.

Skills

Typing 32 wpm

Education

High school diploma or GED

Job description

Salary Information

Compensation plans are based on a multi-step progression system. The pay range reflects the entry level and maximum salary potential in the assigned pay grade.

A starting salary may be negotiated and will be commensurate with education, training and experience in alignment with pay administration policies and Montgomery Personnel Board Rules & Regulations

Nature of Work

The fundamental purpose of this trainee-level classification is to develop the knowledge and skills required to receive and process calls for emergency and non-emergency assistance and to dispatch appropriate public safety personnel. Employees in this class perform work under close supervision and receive extensive training in call‑taking, radio operations, and the use of computer‑aided dispatch (CAD) systems. The classification includes two mandatory training phases that all trainees must successfully complete. Phase I focuses on call processing and E911 call‑handling procedures. Phase II provides dispatch training on either the Police or Fire radio. Trainees report directly to the Emergency Communications Supervisor.

Minimum Qualifications

A high school diploma or GED. NOTE: Qualifying education, training, and experience that provide the requisite knowledge, skills, and abilities to perform the job will be considered.

Special Requirements

Employees hired as Emergency Communications Dispatcher Trainee must complete two mandatory training phases as a condition of employment. Phase I focuses on call processing and E911 call‑handling procedures. Phase II provides dispatch training on either the Police or Fire radio. Successful completion of both phases is required, and this requirement extends beyond the six‑month probationary period. Failure to complete both phases may result in reclassification or termination. Applicant must be at least 18 years of age, must be able to type at least 32 wpm, and must sign a willingness statement. As a condition of continued employment, you must pass a criminal background check (to include criminal and driving history reviews) and a drug test. You must be willing to respond to the Emergency Communications Center to meet community service expectations during emergencies, disasters, and other significant events, adhering to directives from organizational leadership.

The City of Montgomery's Emergency Communications Center operates around the clock, every day of the year. Successful candidates will need to be available for shifts outside typical business hours, including weekends and most holidays. However, employees are compensated accordingly for their flexibility and dedication.

Additional Information

BENEFITS:

• health, dental, and life insurance
• paid annual and sick leave
• paid holidays
• participation in the Retirement Systems of Alabama (RSA) retirement program

DRUG TEST:

Employment may be conditional upon the potential employee passing a pre-employment drug test. (The drug test may require the submission of a sample of hair, finger nails, and/or urine that will verify illegal drug use).

BACKGROUND CHECK:

Employment may be conditional upon the potential employee passing a background check. (Candidates will be asked to provide consent prior to the administration of background checks.)

EQUAL EMPLOYMENT OPPORTUNITY:

Discrimination against any person in recruitment, examination, appointment, training, promotion, retention, discipline, or any other aspect of personnel administration because of political or religious opinions or affiliations or because of race, national origin, or any other non merit factors is prohibited. Discrimination on the basis of age, sex, or physical disability is prohibited except where specific age, sex, or physical requirements constitute a bona fide occupational qualification necessary to proper and efficient administration.

REQUEST FOR ACCOMMODATION:

Under the Americans with Disabilities Act, it is the responsibility of the applicant with a disability to request accommodation which he/she requires in order to participate in the application or examination process. The Montgomery Personnel Board reserves the right to require documentation of the need for accommodation under the ADA. In order to request accommodation in the application or testing process, contact the Personnel Director at [phone].

I9:

Prior to your employment, you will be required to provide to your employer documentation of your identity and employment eligibility in order to comply with the Immigration Reform and Control Act of 1986.

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