Emergency Communications Dispatcher

Montgomery Personnel; Montgomery (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Paid annual leave

Paid sick leave

Paid holidays

RSA retirement program

Job summary

City of Montgomery seeks an Emergency Communications Dispatcher to process emergency and non-emergency calls and dispatch responders using CAD and land mobile radio networks. You will answer calls, provide pre-arrival and post-dispatch instructions, and coordinate with fire and police units; learn to dispatch radio systems for public safety operations.

Candidates must meet minimum qualifications, be willing to work varied shifts including nights, weekends, and holidays, and pass background

Qualifications

• A high school diploma or GED is required.
• Two years of medical, fire, or police dispatch experience, or one year with CAD in a public safety setting.
• Qualifying education, training, and experience will be considered.

Responsibilities

• Answer emergency and administrative calls and dispatch responders.
• Provide pre-arrival and post-dispatch instructions as warranted.
• Dispatch fire and police units using CAD and radio networks.
• Learn to dispatch radio systems for public safety operations.
• Work under the Emergency Communications Supervisor and support 24/7 operations.

Skills

High school diploma or GED

CAD dispatch experience

Public safety communication

Education

High school diploma or GED

Tools

CAD software

Job description

Salary Information

Compensation plans are based on a multi-step progression system. The pay range reflects the entry level and maximum salary potential in the assigned pay grade.

A starting salary may be negotiated and will be commensurate with education, training and experience in alignment with pay administration policies and Montgomery Personnel Board Rules & Regulations

Nature of Work

The fundamental reason this position exists is to perform the technical work needed to process calls for emergency and non-emergency assistance, and to dispatch fire and police responders to those requests for services.

The work responsibilities of this position include answering emergency and administrative calls, providing pre-arrival and post-dispatch instructions as warranted, and dispatching the most appropriate emergency response personnel using a computer-aided dispatch (CAD) system and a land mobile radio network.

Employees in this position will learn to dispatch radio systems for fire and police.

Emergency Communications Dispatchers are direct reports to the Emergency Communications Supervisor.

Minimum Qualifications

A high school diploma or GED, and two (2) years of medical, fire, or police dispatch experience, or one (1) year of experience working as a communications operator with a public safety organization using a computer-aided dispatch system (CAD) is a must.

NOTE: Qualifying education, training, and experience that provide the requisite knowledge, skills, and abilities to perform the job will be considered.

Special Requirements

Applicant must be at least 18 years of age, must be able to type at least 32 wpm, and must sign a willingness statement.

As a condition of continued employment, you must pass a criminal background check (to include criminal and driving history reviews) and a drug test.

You must be willing to respond to the Emergency Communications Center to meet community service expectations, during emergencies, disasters, and other significant events, adhering to directives from organizational leadership.

The City of Montgomery's Emergency Communications Center operates around the clock, every day of the year.

Successful candidates will need to be available for shifts outside typical business hours, including weekends and most holidays.

However, employees are compensated accordingly for their flexibility and dedication.

Kind of Examination

Applications are being accepted to fill current vacancies and any other vacancies that may occur during the life of the register.

The current vacancies are with the City of Montgomery Emergency Communications Department.

Applicants will be screened and qualified based upon education and experience as shown on the application.

For this reason, applicants are urged to fill in the application form completely providing detailed information concerning the kinds of jobs they have held, the dates they held them, where and exactly what their duties were.

Based on the number of vacancies, if there are enough qualified applications received, a selection procedure will be administered to rank applicants on the register. Tied scores will not be broken. If there are not enough qualified applicants, they will be considered equally qualified and placed on the register in alphabetical order.

Complete an online application by visiting Montgomery Personnel Board's Online Employment Center. Paper applications are no longer accepted. Completed applications will be accepted online until 11:59 p.m. on the closing date. If there is no closing date, the announcement may be closed at any time without prior notice.

Additional Information

Employees are offered a competitive benefits package, which includes

• health, dental, and life insurance
• paid annual and sick leave
• paid holidays
• participation in the Retirement Systems of Alabama (RSA) retirement program

DRUG TEST: Employment may be conditional upon the potential employee passing a pre-employment drug test. (The drug test may require the submission of a sample of hair, finger nails, and/or urine that will verify illegal drug use).

BACKGROUND CHECK: Employment may be conditional upon the potential employee passing a background check. (Candidates will be asked to provide consent prior to the administration of background checks.)

EQUAL EMPLOYMENT OPPORTUNITY: Discrimination against any person in recruitment, examination, appointment, training, promotion, retention, discipline, or any other aspect of personnel administration because of political or religious opinions or affiliations or because of race, national origin, or any other non merit factors is prohibited. Discrimination on the basis of age, sex, or physical disability is prohibited except where specific age, sex, or physical requirements constitute a bona fide occupational qualification necessary to proper and efficient administration.

REQUEST FOR ACCOMMODATION: Under the Americans with Disabilities Act, it is the responsibility of the applicant with a disability to request accommodation which he/she requires in order to participate in the application or examination process. The Montgomery Personnel Board reserves the right to require documentation of the need for accommodation under the ADA. In order to request accommodation in the application or testing process, contact the Personnel Director at [phone].

I9: Prior to your employment, you will be required to provide to your employer documentation of your identity and employment eligibility in order to comply with the Immigration Reform and Control Act of 1986.

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