Emergency Communications Specialist—Public Safety Dispatcher

National Public Safety Careers; Matamoras (Pike County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Job summary

National Public Safety Careers is seeking a Public Safety Dispatcher / Telecommunicator to support information flow between the public and emergency responders in the Pike area. The role involves handling calls, dispatching police and fire units, and potentially medical dispatch depending on the agency.

The position emphasizes maintaining calm, organized communication, applying procedures, and updating callers and responders as incidents develop.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Entry-level and experienced classifications may have different qualifications and training expectations.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate CAD, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.

Skills

Multitasking

Active listening

Information prioritization

Education

High school diploma or GED

Tools

CAD systems

Radio/Telephone systems

Job description

National Public Safety Careers is seeking a Public Safety Dispatcher / Telecommunicator to support information flow between the public and emergency responders in the Pike area. The role involves handling calls, dispatching police and fire units, and potentially medical dispatch depending on the agency.

The position emphasizes maintaining calm, organized communication, applying procedures, and updating callers and responders as incidents develop.