Emergency Communications Specialist – Public Safety

Ball State University; Muncie (IN); On-site; USD 55,016,000 - 59,457,000; Full time

Benefits offered by this job

Vacation days

Sick days

Holidays

Parental leave

Health insurance

Dental insurance

Long-term disability and lifeinsurance

Retirement benefits

Employee tuition assistance

Job summary

Ball State University is seeking a full-time Telecommunications Officer to support the Department of Public Safety. You will handle emergency and non-emergency calls, monitor field operations, and relay information to officers via radio and CAD systems.

The role requires a calm, clear communicator with a valid driver's license and IDACS certification within six months. Training and certification upkeep are ongoing as you support campus safety and incident response.

Qualifications

• Up to eighteen months of education beyond high school or equivalent.
• Three months or more in police, fire, or other communications services (hotline, dispatch), or related experience.
• Must have valid driver's license and be insurable under the university's auto fleet policy.
• Must attain State IDACS certification within 6 months and maintain that certification with renewal annually.
• Must complete division training within six months of employment.
• Must have easily understood speaking voice and ability to remain calm during emergency situations.
• Must be able to achieve and maintain necessary certifications.

Responsibilities

• Receive and route calls from the public to officers; communicate for response and safety.
• Monitor officers' safety and maintain radio communications in the field.
• Enter dispatch information in the CAD/Records system accurately.
• Coordinate with other public safety agencies and campus resources.
• Monitor alarms, CCTV, and weather alerts; activate mass notification when needed.
• Assist with IDACS/NCIC inquiries and certifications as required.
• Greet walk-in public during non-business hours and assist as needed.
• Perform additional duties and attend training sessions as assigned.

Skills

Calm under pressure

Clear speaking voice

Communication

Education

Associate's degree

Tools

IDACS/NCIC

New World system

CAD/Records system

Job description

Ball State University is seeking a full-time Telecommunications Officer to support the Department of Public Safety. You will handle emergency and non-emergency calls, monitor field operations, and relay information to officers via radio and CAD systems.

The role requires a calm, clear communicator with a valid driver's license and IDACS certification within six months. Training and certification upkeep are ongoing as you support campus safety and incident response.