Emergency Communications Dispatcher – Public Safety

Arkansas State University; Jonesboro (AR); On-site; USD 34,743 - 42,464; Full time

Job summary

Arkansas State University is seeking a Call Center Specialist for the University Police Department to provide emergency assistance using communications equipment. The role involves dispatching public safety officers, monitoring alarms, and maintaining incident records with strict adherence to policies and laws.

The position requires evaluating emergencies, contacting appropriate authorities, and coordinating with campus personnel to ensure rapid and accurate responses.

Qualifications

• Knowledge of communications operating procedures and advanced first aid.
• Ability to operate broadcasting and receiving equipment, advise others in emergency treatment procedures, keep routine records, and read maps.

Responsibilities

• Operate computer consoles, video monitoring equipment and other communication devices to receive requests for assistance and dispatch officers.
• Receive 911 calls, monitor alarms, determine emergency type/severity and alert authorities.
• Maintain records of calls and enter information for transcripts and reports.
• Coordinate field officers with superiors and local authorities during emergencies.
• Prepare incident reports and submit crime statistics to appropriate agencies.
• Dispatch emergency personnel including fire department and ambulance as needed.
• Maintain logs, ACIC entries, and radio logs; ensure professional communication at all times.

Skills

Emergency communications procedures

Equipment operation

First aid knowledge

Education

High School Diploma equivalent

Tools

ACIC terminal

Job description

Arkansas State University is seeking a Call Center Specialist for the University Police Department to provide emergency assistance using communications equipment. The role involves dispatching public safety officers, monitoring alarms, and maintaining incident records with strict adherence to policies and laws.

The position requires evaluating emergencies, contacting appropriate authorities, and coordinating with campus personnel to ensure rapid and accurate responses.