Public Safety Telecommunications Officer

Indiana University Health System; Indianapolis (IN); On-site; USD 38,000 - 48,000; Full time

Job summary

Indiana University Health System seeks a Communications Dispatcher to act as a vital link between the IU Health Public Safety department and guests and staff. The role requires independent work under pressure, triaging calls and coordinating appropriate responses.

The position involves radio operation, data entry in CAD systems, and completion of annual training. Associate's degree is preferred, and 0–3 years of related experience is typical.

Qualifications

• High School Diploma or GED required; Associate's Degree preferred.
• 0–3 years of relevant experience.
• Must pass a pre-employment background check and drug screen.
• Must obtain IDACS/NCIC certification and access.
• Not have had a law enforcement officer license denied or revoked.

Responsibilities

• Acts as a critical communication link between IU Health Public Safety and guests and team members.
• Handles incoming emergency and administrative calls; triages and coordinates responses.
• Uses proper radio procedures and enters accurate data into CAD and other systems.
• Maintains required certifications and completes annual training.
• Provides general administrative support as needed.

Skills

Communication

Stress management

Team coordination

Multitasking

Education

High School Diploma or GED

Associate's Degree preferred

Tools

IDACS/NCIC access

Computer software

Job description

Serves as a vital communication link between the IU Health Department of Public Safety and the guests and team members of IU Health. Works independently in a high-stress environment while receiving and evaluating incoming emergency and administrative calls for service. Triages requests for service, provides guidance and assistance, and coordinates appropriate responses. Utilizes proper radio communication. Enters and maintains accurate computer records in various programs, including a Computer Aided Dispatch System. Completes all annual training and certification requirements. Assists with various administrative duties as necessary.

• High School Diploma/GED is required. Associate's Degree is preferred.
• Requires 0-3 years of relevant experience.
• Must not have convictions for felony or violent misdemeanor offenses.
• Requires working knowledge of computers and various software programs.
• Must be able to pass a pre-employment background investigation and drug screen.
• Must be able to obtain IDACS/NCIC certification and access.
• Have never had law enforcement officer license denied by final order or revoked.
• Not currently on suspension or have a voluntary surrender of a law enforcement license currently in effect.