Emergency Communications Specialist — Police Dispatch

Regional 911 Intake Solutions; Valley Forge (PA); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plans

Paid leave

Employee-assistance resources

Continuing education

Job summary

Regional 911 Intake Solutions in Valley Forge, PA seeks Police Dispatchers to handle emergency and nonemergency requests, document locations and details, and assign calls to officers to ensure timely responses. The role involves coordinating with agencies and maintaining accurate incident records.

A high school diploma or equivalent is commonly required; candidates should type accurately, listen well, and communicate clearly by radio, with training possible and background checks typical.

Qualifications

• Requires high school diploma or equivalent; training may be provided for entry-level positions.
• Candidates should be able to type accurately, listen effectively, communicate clearly by radio, and learn jurisdictional geography.
• Access to criminal justice information systems may require additional screening and security training.

Responsibilities

• Receive emergency and nonemergency requests for police assistance
• Document incident locations, suspect descriptions, vehicle details, and reported hazards
• Assign calls to available officers according to priority and agency procedures
• Monitor officer status, radio traffic, and requests for assistance
• Relay updates about changing incidents and potential safety concerns
• Conduct authorized records inquiries after completing required training
• Coordinate with neighboring agencies and other emergency services
• Maintain clear incident records and safeguard restricted information

Skills

Typing

Active listening

Multitasking

Clear communication

Education

High school diploma or equivalent

Tools

Records management system

Criminal justice information systems

Job description

Regional 911 Intake Solutions in Valley Forge, PA seeks Police Dispatchers to handle emergency and nonemergency requests, document locations and details, and assign calls to officers to ensure timely responses. The role involves coordinating with agencies and maintaining accurate incident records.

A high school diploma or equivalent is commonly required; candidates should type accurately, listen well, and communicate clearly by radio, with training possible and background checks typical.