Emergency Communications Specialist (Police Dispatch)

Regional 911 Intake Solutions; Shickshinny (Luzerne County); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision coverage

Paid leave

Job summary

Regional 911 Intake Solutions seeks police dispatchers to support law enforcement by handling emergency and nonemergency calls and maintaining reliable communication with officers. The role may involve radio dispatch, call taking, and records-system duties as required by the agency.

Dispatchers ensure accurate location details, descriptions, safety information, and timely updates to officers. A high school diploma is commonly required, with training provided as needed.

Qualifications

• High school diploma or equivalent; entry-level vacancies may provide training.
• Ability to type accurately, understand spoken information, and communicate clearly by radio.
• Experience in police dispatch or related certifications is preferred but not always required.

Responsibilities

• Receive emergency and nonemergency requests for police assistance.
• Document incident locations, suspect descriptions, vehicle details, and reported hazards.
• Assign calls to officers according to priority and agency procedures.
• Monitor officer status, radio traffic, and requests for assistance.
• Relay updates about changing incidents and potential safety concerns.
• Coordinate with neighboring agencies and other emergency services.
• Maintain clear incident records and safeguard restricted information.

Skills

Typing

Listening

Multitasking

Radio communications

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions seeks police dispatchers to support law enforcement by handling emergency and nonemergency calls and maintaining reliable communication with officers. The role may involve radio dispatch, call taking, and records-system duties as required by the agency.

Dispatchers ensure accurate location details, descriptions, safety information, and timely updates to officers. A high school diploma is commonly required, with training provided as needed.