Emergency Communications Dispatcher (24/7 Shifts)

Regional 911 Intake Solutions; Leonidas Township (MI); On-site; USD 38,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking a call-taker/dispatcher to answer emergency and nonemergency lines at the duty location in Leonidas, MI. You will verify caller details, identify urgency, and enter information into dispatch software.

Training and certifications are required to provide pre-arrival instructions. Candidates should have strong listening, typing, and verbal communication skills, with the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service, telephone support, or public safety experience may be helpful; some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking a call-taker/dispatcher to answer emergency and nonemergency lines at the duty location in Leonidas, MI. You will verify caller details, identify urgency, and enter information into dispatch software.

Training and certifications are required to provide pre-arrival instructions. Candidates should have strong listening, typing, and verbal communication skills, with the ability to follow structured procedures.