Emergency Communications Specialist

Regional 911 Intake Solutions; West Harwich (MA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Paid Leave

Job summary

Regional 911 Intake Solutions is seeking qualified police dispatchers for opportunities in West Harwich, MA. The role involves handling emergency and nonemergency calls, logging details, and coordinating with officers to ensure rapid, accurate response.

Responsibilities include managing radio traffic, updating incident statuses, and maintaining secure records. A high school diploma is commonly required, with training provided for entry-level positions and potential certifications for advanced

Qualifications

• High school diploma or equivalent required.
• Entry-level vacancies may provide training.
• Typing accuracy is essential for dispatch tasks.
• Ability to understand spoken information and communicate clearly by radio.
• Learning jurisdictional geography and related protocols may be required.

Responsibilities

• Receive emergency and nonemergency requests for police assistance.
• Document incident locations, descriptions, vehicle details, and hazards.
• Assign calls to officers according to priority and procedures.
• Monitor officer status, radio traffic, and requests for assistance.
• Relay updates about changing incidents and safety concerns.
• Coordinate with neighboring agencies and other services as needed.
• Maintain incident records while safeguarding restricted information.
• Complete required records inquiries after training.

Skills

Typing

Active listening

Multitasking

Clear radio communication

Geographic knowledge

Education

High school diploma

Tools

Criminal justice information systems

Job description

Regional 911 Intake Solutions is seeking qualified police dispatchers for opportunities in West Harwich, MA. The role involves handling emergency and nonemergency calls, logging details, and coordinating with officers to ensure rapid, accurate response.

Responsibilities include managing radio traffic, updating incident statuses, and maintaining secure records. A high school diploma is commonly required, with training provided for entry-level positions and potential certifications for advanced