Emergency Communications Specialist

Regional 911 Intake Solutions; Boston (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

Regional 911 Intake Solutions seeks a Public Safety Dispatcher in East Boston, MA to handle emergency and nonemergency calls, verify locations, and coordinate responders. The role blends communication, technology, and decision-making under demanding conditions.

Applicants should have a high school diploma and demonstrate accurate typing, active listening, and clear communication. Training and background checks are required by the hiring agency.

Qualifications

• High school diploma or equivalent required.
• Accurate typing, active listening, and clear communication essential.
• Certifications depend on services handled and jurisdictional standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Education

High school diploma

Tools

CAD software

Radio systems

Telephone systems

Job description

Regional 911 Intake Solutions seeks a Public Safety Dispatcher in East Boston, MA to handle emergency and nonemergency calls, verify locations, and coordinate responders. The role blends communication, technology, and decision-making under demanding conditions.

Applicants should have a high school diploma and demonstrate accurate typing, active listening, and clear communication. Training and background checks are required by the hiring agency.