Emergency Communications Specialist

Regional 911 Intake Solutions; Thorndike (MA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Regional 911 Intake Solutions is seeking Public Safety Dispatchers and Telecommunicators in Thorndike, MA. You will handle emergency and nonemergency calls, verify locations, and prioritize requests while using CAD, telephone, mapping, and radio systems.

The role requires staying informed and coordinating with responding units under agency procedures. Applicants should have a high school diploma, strong typing, listening, and communication skills, and the ability to switch between tasks.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Accurate typing, active listening, clear communication, and multitasking abilities.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer‑aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information‑security requirements.

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma

Tools

CAD systems

Telephone systems

Radio equipment

Mapping software

Job description

Regional 911 Intake Solutions is seeking Public Safety Dispatchers and Telecommunicators in Thorndike, MA. You will handle emergency and nonemergency calls, verify locations, and prioritize requests while using CAD, telephone, mapping, and radio systems.

The role requires staying informed and coordinating with responding units under agency procedures. Applicants should have a high school diploma, strong typing, listening, and communication skills, and the ability to switch between tasks.