Emergency Communications Specialist

National Public Safety Careers; Fayetteville (NC); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance resources

Professional development

Job summary

National Public Safety Careers seeks a Public Safety Dispatcher/Telecommunicator in Cumberland, NC. This role supports call-taking and dispatch across police, fire, and EMS, coordinating responders and maintaining clear communications.

The position emphasizes accurate information handling, rapid decision-making, and continuous staffing, including nights and weekends. A high school diploma and strong typing/communication skills are expected.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Typing, listening, and clear communication are essential.
• Certifications depend on services and jurisdiction.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather caller information.
• Classify and prioritize requests using procedures.
• Operate CAD, telephone, mapping, and radio systems.
• Coordinate response resources within qualifications.
• Monitor unit status and share incident updates.
• Support interagency coordination and requests for help.
• Maintain accurate records and protect information.

Skills

Typing

Active listening

Clear communication

Multitasking

Decision making

Calm under pressure

Education

High school diploma or equivalent

Tools

Computer-aided dispatch

Mapping systems

Radio systems

Job description

National Public Safety Careers seeks a Public Safety Dispatcher/Telecommunicator in Cumberland, NC. This role supports call-taking and dispatch across police, fire, and EMS, coordinating responders and maintaining clear communications.

The position emphasizes accurate information handling, rapid decision-making, and continuous staffing, including nights and weekends. A high school diploma and strong typing/communication skills are expected.