Emergency Communications Specialist

Kaiser Permanente; Manteca (CA); On-site; USD 48,000 - 52,000; Full time

Job summary

Kaiser Permanente's Manteca Medical Center in California is seeking an entry-level Communications Clerk to handle incoming calls, page staff, and maintain vital records. You will play a key role in delivering exceptional internal and external customer service by following established procedures and collaborating with public, patients, and colleagues.

Responsibilities include routing calls, emergency messaging, and maintaining logs while performing related clerical tasks.

Qualifications

• Minimum one year of multi-line telephone experience.
• Typing test of 25 WPM.
• Willingness to work in a Labor Management Partnership environment.

Responsibilities

• Receives incoming calls and routes to appropriate stations.
• Pages medical center personnel and handles urgent messages.
• Maintains logs and online databases of events.
• Responds to inquiries about patient condition and information requests.
• Performs clerical duties including listings of on-call and beeper personnel.
• Records requests for telephone equipment repair and reports malfunctions.

Skills

Multiline telephone experience

Education

High School Diploma/GED

Job description

Kaiser Permanente's Manteca Medical Center in California is seeking an entry-level Communications Clerk to handle incoming calls, page staff, and maintain vital records. You will play a key role in delivering exceptional internal and external customer service by following established procedures and collaborating with public, patients, and colleagues.

Responsibilities include routing calls, emergency messaging, and maintaining logs while performing related clerical tasks.