Communication Operator

Kaiser Permanente; Oakland (CA); On-site; USD 51,000 - 54,000; Full time

Job summary

Kaiser Permanente in Oakland is seeking an on-call Communications Operator to receive and route calls, page medical center staff, and respond to inquiries about patient conditions. You will announce urgent messages, log events, and maintain records as required.

The role requires at least 1 year of multi-line telephone experience, a high school diploma or GED, and the ability to pass a 25 WPM typing test. This onsite position is part of the Oakland Hospital MedFac-Communications team.

Qualifications

• Minimum one year of multi-line telephone experience.
• High School Diploma/GED.
• Must pass typing test of 25 WPM.

Responsibilities

• Receive and route incoming calls to appropriate stations.
• Page medical center personnel.
• Respond to callers inquiries concerning patient condition and other requests for information.
• Announce urgent messages and serve as central communications point for all in-house emergencies.
• Document events in logs or in online database.

Skills

Multi-line telephone experience

Customer service

Education

High School Diploma/GED

Job description

Job Summary

Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, and maintains various records, as required.

Essential Responsibilities

• Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel.
• Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service.
• Receives and routes incoming calls to appropriate stations.
• Pages medical center personnel.
• Responds to callers inquiries concerning patient condition and other requests for information.
• Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in online database.
• Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings.
• Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel.
• Performs other related duties as required.
• Supervisory Responsibilities: This job has no supervisory responsibilities.

Experience

Basic Qualifications

• Minimum one (1) year of multi-line telephone experience.
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

• High School Diploma/GED.

License, Certification, Registration

• N/A

Additional Requirements

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write basic correspondence.
• Ability to effectively present information in one-on-one and small group arrangements to customers, clients, and other incumbents of the organization.
• Must be willing to work in a Labor Management Partnership environment.
• Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.
• Must pass typing test of 25WPM.

Preferred Qualifications

• N/A

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

Primary Location: California,Oakland,Oakland Hospital

Scheduled Weekly Hours: 1

Shift: Variable

Workdays: Sun, Mon, Tues, Wed, Thu, Fri, Sat This is an on-call position who will work variable shifts including weekends.

Working Hours Start: 12:00 AM

Working Hours End: 11:59 PM

Job Schedule: Call-in/On-Call

Job Type: Standard

Worker Location: Onsite

Employee Status: Regular

Employee Group/Union Affiliation: A04|OPEIU|Local 29

Job Level: Entry Level

Department: Oakland Hospital - MedFac-Communications - 0201

Pay Range: $37.16 - $39.08 / hour

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel: No

Work Setting: Onsite

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.