On-Call Hospital Communications Operator

Kaiser Permanente; Oakland (CA); On-site; USD 51,000 - 54,000; Full time

Job summary

Kaiser Permanente in Oakland is seeking an on-call Communications Operator to receive and route calls, page medical center staff, and respond to inquiries about patient conditions. You will announce urgent messages, log events, and maintain records as required.

The role requires at least 1 year of multi-line telephone experience, a high school diploma or GED, and the ability to pass a 25 WPM typing test. This onsite position is part of the Oakland Hospital MedFac-Communications team.

Qualifications

• Minimum one year of multi-line telephone experience.
• High School Diploma/GED.
• Must pass typing test of 25 WPM.

Responsibilities

• Receive and route incoming calls to appropriate stations.
• Page medical center personnel.
• Respond to callers inquiries concerning patient condition and other requests for information.
• Announce urgent messages and serve as central communications point for all in-house emergencies.
• Document events in logs or in online database.

Skills

Multi-line telephone experience

Customer service

Education

High School Diploma/GED

Job description

Kaiser Permanente in Oakland is seeking an on-call Communications Operator to receive and route calls, page medical center staff, and respond to inquiries about patient conditions. You will announce urgent messages, log events, and maintain records as required.

The role requires at least 1 year of multi-line telephone experience, a high school diploma or GED, and the ability to pass a 25 WPM typing test. This onsite position is part of the Oakland Hospital MedFac-Communications team.