Emergency Communications Specialist

Public Safety Dispatch Network; Barnstable (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Public Safety Dispatch Network is seeking qualified Public Safety Dispatchers and Telecommunicators for Barnstable Town, MA. These roles support the flow of information between the public and emergency response agencies, with duties including call taking, police/fire/EMS dispatch, or a combination.

The position blends communication, technology, and careful decision-making, requiring organizers to apply agency procedures while keeping callers and responders informed.

Qualifications

• Typing, active listening, and clear communication are essential.
• Ability to switch between tasks and manage multiple streams of information.
• Certifications depend on services handled and jurisdiction training standards.
• Entry-level and experienced classifications may have different qualifications and compensation.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma

Tools

CAD systems

Radio systems

Mapping systems

Telephone systems

Job description

Public Safety Dispatch Network is seeking qualified Public Safety Dispatchers and Telecommunicators for Barnstable Town, MA. These roles support the flow of information between the public and emergency response agencies, with duties including call taking, police/fire/EMS dispatch, or a combination.

The position blends communication, technology, and careful decision-making, requiring organizers to apply agency procedures while keeping callers and responders informed.