Emergency Dispatch Trainee - Launch Public Safety Career

County Emergency Communications; Barnstable (MA); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

County Emergency Communications in Barnstable Town, MA offers Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees learn to receive calls, document incidents, operate systems, and support emergency response under supervision.

Training may involve classroom instruction, simulations, and supervised assignments with shifts including nights, weekends, holidays, and overtime as needed.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Training-focused trainee role with potential prerequisites set by the employer.
• Basic computer skills and clear communication expected.
• Customer service or telephone experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing

Clear communication

Customer service

Basic computer skills

Education

High school diploma or equivalent

Job description

County Emergency Communications in Barnstable Town, MA offers Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees learn to receive calls, document incidents, operate systems, and support emergency response under supervision.

Training may involve classroom instruction, simulations, and supervised assignments with shifts including nights, weekends, holidays, and overtime as needed.