Police/Fire/EMS Dispatcher

Regional 911 Intake Solutions; Barnstable (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

retirement benefits

Paid leave

Employee-assistance resources

Continuing education

Shift differentials

Certification incentives

Job summary

Regional 911 Intake Solutions seeks experienced police/fire/EMS dispatchers in Barnstable Town. You will coordinate emergency responses across multiple agencies, verify incident details, and dispatch units per approved plans.

The role requires clear communication, strong prioritization, and adherence to training and authority levels. Applicants should have a high school diploma or equivalent and may need specific credentials depending on assignment.

Qualifications

• Clear communication under pressure and accuracy in relaying information.
• Ability to multitask across police, fire, and medical dispatch channels.
• Familiarity with dispatch protocols and incident prioritization.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance.
• Verify locations, incident details, and hazards.
• Dispatch units according to approved response plans and resources.
• Coordinate multi-agency incidents and monitor radio traffic.

Skills

Clear communication

Multitasking

Decision making

Education

High school diploma or equivalent

Tools

Public safety communications systems

Job description

Police/Fire/EMS Dispatcher Opportunities in Barnstable Town

Police/Fire/EMS Dispatchers help coordinate emergency responses across law enforcement, fire services, and emergency medical services. In a combined communications environment, they may process calls and manage radio assignments for several response disciplines.

The role requires an understanding of different response procedures and resource needs. Dispatchers must communicate clearly, recognize changing priorities, and coordinate assistance while staying within their training and assigned authority.

Position Details

• Duty Location: {airport_name}, Barnstable Town, MA
• Employer: The hiring consolidated dispatch or public safety agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

Combined dispatch centers commonly operate every day of the year. Employees may rotate between assignments and work nights, weekends, holidays, and required overtime.

What You May Do

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline-specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Some agencies provide cross-training, while others require experience in one or more dispatch disciplines before appointment.

Applicants may need public safety telecommunicator, emergency medical dispatch, fire dispatch, or police dispatch credentials depending on the assignment. Required certifications, accepted providers, and completion deadlines must be confirmed in the official vacancy.

General Conditions of Employment

• Meet agency-specific age and employment eligibility requirements
• Complete the required background investigation and hiring assessments
• Pass additional pre-employment screening when specified
• Successfully complete training for each assigned dispatch discipline
• Maintain required certifications and authorized information-system access
• Follow confidentiality requirements and emergency staffing procedures

Work Environment and Physical Requirements

This position typically involves prolonged workstation duties, headset use, keyboard entry, and monitoring multiple communication channels. Employees may manage simultaneous incidents and hear distressing information. Review the vacancy for essential functions and available accommodations.

Benefits

• medical, dental, and vision coverage
• retirement benefits
• paid leave
• employee-assistance resources
• continuing education
• Shift differentials
• certification incentives
• other provisions vary by employer and position