Emergency Communications Officer

Strategic Government Resources, Inc.; Irving (TX); On-site; USD 39,000 - 54,000; Full time

Job summary

Strategic Government Resources, Inc. is seeking a qualified dispatcher to handle emergency service calls, determine nature and location, and coordinate dispatch for multiple units.

The role requires operating CAD, 911-like systems, and maintaining unit status across shifts. Work includes after-hours calls for multiple departments, 8 or 12 hour shifts, weekends and some holidays, with potential extra pay for TCOLE certification; candidates must pass background checks and a polygraph per CJIS

Qualifications

• Must have high school diploma or equivalent.
• Two years relevant experience in emergency communications preferred.
• Must obtain TCOLE telecommunications proficiency certificate within required timeframe.
• CJIS access requires thorough background check and polygraph.

Responsibilities

• Receive and handle emergency service calls, determine nature and location of emergencies.
• Coordinate dispatch of emergency units and maintain awareness of up to 50 units.
• Operate CAD, 911 and other emergency tracking systems; prepare incident reports.
• Answer non-emergency calls and support after-hours duties for various departments.

Skills

Emergency dispatch

Radio operations

CJIS systems

Education

High school diploma or equivalent

Job description

NOW OFFERING LATERAL HIRE OPPORTUNITY AND ADDITIONAL PAY FOR TCOLE CERTIFICATION! Duties include receiving and handling emergency service calls from the public, which includes determining the nature and location of the emergency and ensuring proper radio frequencies for dispatch of emergency units; maintaining awareness of the location and status of up to or exceeding 50 emergency response units throughout the shift; operating computer systems and consoles, including telephone, radio, and emergency tracking systems; entering, updating, and retrieving information from computer systems, including data on wanted persons, stolen property, vehicle registration, and stolen vehicles; preparing incident reports using the automated reporting system; answering non-emergency calls; coordinating emergency and non-emergency responses with other city departments and law enforcement agencies; handling after-hour service calls for emergency situations for departments including Animal Control, Water Utilities, Traffic and Transportation / Streets and Victim Services; and performing other duties as assigned. Duties require being able to work an eight or 12 hour shift covering a 24-hour period, and schedule will include weekends and some holidays. Must have a high school diploma or equivalent and two years relevant experience; Computer Aided Dispatch, 911 or similar police-related experience preferred. If and when requested, must take and pass an assessment on Critical Personnel Selection Software. Must have, or be able to obtain within specified timeframe, TCOLE telecommunications proficiency certificate and state licensure. Duties involve access to sensitive Criminal Justice Information Systems (CJIS), which requires that a thorough background check be conducted. Candidates will be subject to a polygraph exam and criminal history check. In accordance with CJIS requirements, must not have any criminal conviction as an adult or juvenile above the grade of a Class B misdemeanor or any Class B misdemeanor within the past 10 years; other convictions may also be considered.

PAY GRADE GG19 / FULL PAY RANGE $28.05 - $39.55 PER HOUR ($58,344 - $82,272 ANNUALLY)

CLOSING DATE: OPEN UNTIL FILLED