Public Safety Communications Officer/Recruit

Town of Flower Mound; Flower Mound (TX); On-site; USD 64,000 - 76,000; Full time

Job summary

The Town of Flower Mound is seeking a Communications Officer to join the Police/EMS communications team. You will handle multi-line calls, source critical information, and issue pre-arrival instructions with calm professional demeanor.

Responsibilities include dispatching units via a multichannel radio system, managing TLETS/NCIC data, and maintaining strict confidentiality while adhering to policies. Lateral entrants with 5+ years receive a starting salary guidance and full benefits.

Qualifications

• High School Diploma or GED is required.
• Must be at least 18 years old and able to obtain EMD certification.
• Must have a valid state driver's license and clean driving record.
• Telecommunications and EMD certifications preferred.

Responsibilities

• Operate a multi-line communications system and answer lines promptly.
• Collect vital information, provide pre-arrival instructions, and maintain calm under pressure.
• Monitor radio traffic, coordinate unit deployment, and ensure accurate call-for-service routing.
• Retrieve and interpret data from the TLETS system and document NCIC entries.
• Work flexible hours, including nights, weekends, and holidays; on-call duty as required.
• Maintain confidentiality and follow department policies.

Skills

Multiline dispatching

EMD Pro-QA

Bilingual (preferred)

Decision making under stress

Team oriented

Confidentiality

Customer service

Strong listening skills

Education

HS diploma or GED

Telecommunications Certification (preferred)

Emergency Medical Dispatch Certification (preferred)

Tools

EMD Pro-QA

TLETS system

MDC/NCIC entry handling

Job description

Join our team of dedicated professionals and make a difference in the lives of Flower Mound residents!

Receives and dispatches requests for police, fire, and animal control emergency and non-emergency services. Also provides Emergency Medical Dispatch (EMD) services.

***Lateral applicants are eligible for a starting salary based on whole years of Communications Officer experience. The starting salary with a minimum of 5+ years of Communications Officer experience is $63,523.20

WORK ACTIVITIES:

• Operates a multi-line communication system. Answers phone lines without delay. Uses good judgment when creating calls for service. Provides professional customer service to citizens and other agencies. Screens calls and forwards callers to others correctly. Prioritizes phone operations appropriately.
• Collects vital information from callers quickly and accurately. Utilizes EMD Pro-QA appropriately. Provides pre-arrival instructions confidently. Remains calm. Takes control of calls using techniques such as repetitive persistence and voice control. Operates TTY and 911-Text effectively.
• Monitors and broadcasts information on a multichannel radio system. Coordinates the assignment of units. Actively listens to radio traffic. Enunciates clearly. Limited use of radio playback device. Responds to radio transmissions with professionalism. Utilizes echo dispatching radio techniques appropriately.
• Retrieves and interprets returns from the TLETS system properly. Identifies notifications of stolen or wanted entries. Provides information from TLETS without delay. Responds appropriately to unexpected, wanted returns initiated from MDC requests. Enters warrants and other NCIC items without delay. Clears or cancels entries as needed. Forwards documentation from TLETS activity to appropriate recipients.
• Adheres to flexible scheduling. Accepts on-call assignments. Coordinates time-off requests with the needs of other team members. Must report to work as scheduled.
• Assists other employees as needed.
• Adheres to personnel safety, departmental policies and procedures, and administrative orders.
• Follows appropriate chain of command when applicable as provided in Town and department policies.
• Informs supervisor of all work activities.
• Performs other duties as assigned.

BASIC QUALIFICATIONS:

• A High School Diploma or General Equivalency Diploma (GED) is required.
• Must be at least 18 years of age.
• Must train, test, and certify as an Emergency Medical Dispatcher (EMD) per Priority Dispatch standards.
• Must have a valid state-issued driver's license and driving record must be in compliance with Town policy.

EDUCATION:

• Telecommunications Certification as issued by the Texas Commission on Law Enforcement Officers Standards and Education is preferred.
• Emergency Medical Dispatch Certification as issued by the International Academy of Emergency Medical Dispatch is preferred.

WORK EXPERIENCE:

• Six (6) months or more of municipal Police, Fire, and 911 enhanced dispatching experience is preferred.

Must submit to and pass a post-offer, non-regulated drug test and thorough background checks (including criminal history).

KNOWLEDGE / SKILLS / ABILITIES:

• Must possess a basic knowledge of computer operations, stressing accuracy, and speed; knowledge of proper English usage; and good office administration and organization skills.
• Bilingual skills are preferred.
• Must be able to be certified by the Texas Commission on Law Enforcement as a Telecommunicator.
• Must be able to make quick and competent decisions in all activities.
• Must be able to perform under stress when confronted with emergency, critical, or dangerous situations.
• Must be able to perform a variety of tasks, often changing from one task to another of a different nature without loss of efficiency or composure.
• Must be able to work without constant supervision.
• Must be able to work in a team setting and foster a cooperative working environment which maintains a positive image of the department and promotes harmonious relations among employees or between employees and the public.
• Must courteously assist citizens, the general public, and employees with situations that are frequently complicated or serious in nature.
• Must maintain confidentiality with criminal and investigative information.
• Must concentrate on assigned tasks through many distractions.
• MUST WORK FLEXIBLE HOURS TO INCLUDE ALL SHIFTS; NIGHTS, WEEKENDS, AND HOLIDAYS AND ACCEPT ON-CALL DUTY STATUS.

PHYSICAL ABILITIES

• Must be able to read, see, hear, talk, write, and sit for long periods of time; and enunciate clearly, precisely, and effectively with a pleasing voice tone quality.

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hiring Process:

• CritiCall Test at DENCO 911 Testing Center
• Interview with Background Investigator
• Oral Board
• Background Investigation
• Polygraph Examination
• Psychological Examination
• Medical Examination/Drug Screen
• The process takes approximately 10 to 12 weeks, depending on your rank on the eligibility list and factors in your background.