Telecommunicator Trainee

City of Galveston; United States; On-site; USD 40,000 - 50,000; Full time

Job summary

The City of Galveston is seeking a Police Department Technical Support position to manage emergency and non-emergency calls, train employees, and maintain city safety.

This role involves operating communication systems, monitoring data systems, and ensuring compliance with departmental protocols. Applicants should have a high school diploma and experience in related areas. Certifications required after hiring. The position is vital for city operations and requires strong communication and judgment skills.

Qualifications

• High school diploma or equivalent required.
• Ability to pass CritiCall computerized testing.
• Six months to one year of related experience preferred.

Responsibilities

• Answer incoming Emergency 911 calls and provide lifesaving instructions.
• Dispatch information using computer-aided dispatch systems.
• Train new and existing employees.

Skills

Diplomacy

Judgment

Effective communication

Customer service

Education

High school diploma or equivalent

Tools

Computer-aided dispatch system

TCIC/NCIC Systems

Word processing software

Spreadsheet software

Job description

Job Summary

Under general supervision, performs various technical and staff support activities for the Police Department by answering incoming phone lines for both emergency and non-emergency numbers. Primary duties include processing and retrieving data from TCIC/NCIC System; monitoring incoming teletypes and other information as required by departmental and state guidelines; maintaining records in the Incode System for warrants by confirming information and marking served when required; and training new and existing employees in the regular course of daily responsibilities.

Essential Functions

• Work a variety of schedules in a 24‑hour, 7 days a week Communications Center which includes nights, weekends, and holidays.
• Operate radio systems for Police, Fire, EMS, Fire Marshal, and after‑hour City services.
• Operate a computer‑aided dispatch system in conjunction with a radio system to dispatch information for departmental officials while constantly monitoring and maintaining contact with all field units.
• Relays and updates necessary information to appropriate City Departments and public safety agencies.
• Answer incoming multiline Emergency 911 telephone calls and deliver lifesaving medical instructions when needed.
• Process and retrieve data from TCIC/NCIC Systems and monitor incoming teletypes and other information as required by departmental and state guidelines.
• Train new and existing employees in the regular course of daily responsibilities.
• Maintain specialized training certificates and licenses.
• Perform other related duties as assigned by the Communications Shift Leader or other Management personnel.
• Support the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintain confidentiality of work‑related issues and City information.
• May be required to work in order to provide for the safety and well‑being of the general public, including the delivery and restoration of vital services, in the event of an emergency.

Knowledge and Skills

Knowledge: City organization, operations, policies, and procedures; principles and practices of modern office systems; law enforcement and public safety operations; TCIC/NCIC Systems and current City systems for teletypes and radio transmissions; principles and practices of customer service; business and personal computers; word processing and spreadsheet software; and other general office equipment and computer applications.

Skills: Handling both emergency and non‑emergency situations with diplomacy, fairness, firmness, and sound judgment; understanding and applying City policies and procedures, and applicable state and federal regulations; explaining City policies and procedures while exercising the highest degree of confidentiality; performing basic mathematical calculations; establishing and maintaining cooperative working relationships with all levels within the City; communicating effectively verbally and in writing.

Minimum Qualifications

• High school diploma or equivalent required.
• Six months to one year of related experience preferred.
• Ability to pass CritiCall computerized testing.

Supplemental Information: Licensing and Certification

Must have the ability to obtain Emergency Medical Dispatch Certification within one year of hire date. Must have the ability to obtain Basic Telecommunicator Certification from the Texas Commission on Law Enforcement (TCOLE) and have the ability to receive access from the National Crime Information Center. Please refer to the TCOLE website to determine if you are qualified to receive the required certification and licensing – https://www.tcole.texas.gov/.

Physical Demands and Working Environment

Work is performed in a standard office environment. May be required to lift and carry items weighing up to 10 pounds.

Compensation Range

DOQ

Equal Opportunity Employer

The City of Galveston is an equal opportunity employer and will consider only the qualifications of the applicants. The City does not tolerate any form of discrimination based on race, color, religion, sex, age, national origin, or physical/mental disability in employment or provision services.