Dispatcher & Telecommunicator Trainee

County Emergency Communications; Swan (IA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

County Emergency Communications offers Dispatcher Trainee and Telecommunicator Trainee opportunities in Knoxville, IA. Trainees learn call-taking, incident documentation, and dispatch operations under instructor supervision, with progression tied to demonstrated skills and certifications.

Training may include classroom instruction, simulations, and supervised console work, with schedules that could include nights, weekends, holidays, and overtime.

Qualifications

• High school diploma or equivalent commonly required.
• Basic computer skills and clear communication.
• Willingness to receive feedback; customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing

Clear communication

Customer service

Computer skills

Education

High school diploma or GED

Tools

CAD software

Job description

County Emergency Communications offers Dispatcher Trainee and Telecommunicator Trainee opportunities in Knoxville, IA. Trainees learn call-taking, incident documentation, and dispatch operations under instructor supervision, with progression tied to demonstrated skills and certifications.

Training may include classroom instruction, simulations, and supervised console work, with schedules that could include nights, weekends, holidays, and overtime.