Emergency Dispatcher Trainee - Launch Your Dispatch Career

County Emergency Communications; Knoxville (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

County Emergency Communications in Knoxville, IA offers Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees learn to receive calls, document incidents, operate communications systems, and support emergency response operations.

Training combines classroom instruction, simulations, and supervised console assignments, with schedules that may include nights, weekends, holidays, and overtime. Clear feedback and performance milestones guide progression.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions are often intended for applicants without previous dispatch experience.
• Basic computer skills and accurate typing are important.
• Willingness to receive feedback and learn on the job.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

High school diploma requirement

Clear communication

Accurate typing

Willingness to receive feedback

Customer service experience

Education

High school diploma

Job description

County Emergency Communications in Knoxville, IA offers Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees learn to receive calls, document incidents, operate communications systems, and support emergency response operations.

Training combines classroom instruction, simulations, and supervised console assignments, with schedules that may include nights, weekends, holidays, and overtime. Clear feedback and performance milestones guide progression.