Emergency Communications Dispatcher — Save Lives with Tech

National Public Safety Careers; Pittsfield (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

National Public Safety Careers is seeking candidates for Public Safety Dispatcher / Telecommunicator roles in Yabucoa. Dispatchers handle emergency and nonemergency calls, gather crucial information, verify locations, and prioritize incidents using established procedures.

The position requires strong typing, active listening, and clear communication. Training, background checks, and ongoing certifications are typical; shifts may include nights, weekends, and holidays depending on the center.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking candidates for Public Safety Dispatcher / Telecommunicator roles in Yabucoa. Dispatchers handle emergency and nonemergency calls, gather crucial information, verify locations, and prioritize incidents using established procedures.

The position requires strong typing, active listening, and clear communication. Training, background checks, and ongoing certifications are typical; shifts may include nights, weekends, and holidays depending on the center.