Emergency Communications Dispatcher — Public Safety

National Public Safety Careers; Watertown (MN); On-site; USD 42,000 - 60,000; Full time

Job summary

National Public Safety Careers seeks a Public Safety Dispatcher / Telecommunicator in Watertown, MN to support emergency response agencies with swift communication and decision-making. The role combines technology, coordination, and critical thinking to keep callers and responders informed.

Responsibilities include processing requests, verifying locations, prioritizing incidents, operating CAD/radio systems, coordinating resources, and maintaining records while abiding by security requirements.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Accurate typing, active listening, clear communication, and the ability to switch between tasks.
• Certifications depend on the services handled and jurisdiction training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Accurate typing

Active listening

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

CAD systems

Job description

National Public Safety Careers seeks a Public Safety Dispatcher / Telecommunicator in Watertown, MN to support emergency response agencies with swift communication and decision-making. The role combines technology, coordination, and critical thinking to keep callers and responders informed.

Responsibilities include processing requests, verifying locations, prioritizing incidents, operating CAD/radio systems, coordinating resources, and maintaining records while abiding by security requirements.