Emergency Communications Dispatcher

Regional 911 Intake Solutions; La Grange (KY); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance resources

Professional development

Job summary

Regional 911 Intake Solutions in La Grange, KY, seeks Public Safety Dispatcher/Telecommunicator to support emergency communications. The role involves call taking, police and fire dispatch, and EMS coordination, requiring precise decision-making and calm information flow.

Responsibilities include verifying locations, classifying requests, operating CAD and radio systems, coordinating resources, and maintaining records while adhering to agency procedures and security guidelines.

Qualifications

• High school diploma commonly required.
• Accurate typing, active listening, and clear communication are essential.
• Certification requirements vary by service and jurisdiction.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Active listening

Typing speed

Clear communication

Multitasking

Education

High school diploma

Tools

Computer-Aided Dispatch

Radio systems

Mapping software

Job description

Regional 911 Intake Solutions in La Grange, KY, seeks Public Safety Dispatcher/Telecommunicator to support emergency communications. The role involves call taking, police and fire dispatch, and EMS coordination, requiring precise decision-making and calm information flow.

Responsibilities include verifying locations, classifying requests, operating CAD and radio systems, coordinating resources, and maintaining records while adhering to agency procedures and security guidelines.