Emergency Communications Dispatcher – Police, Fire & EMS

Regional 911 Intake Solutions; New Midway (MD); On-site; USD 48,000 - 64,000; Full time

Job summary

Regional 911 Intake Solutions is seeking qualified personnel for emergency dispatch responsibilities. The role involves processing requests for police, fire, rescue, and medical assistance, verifying incident details, and routing units per approved plans.

Applicants may require public safety telecommunicator credentials depending on assignment. The position emphasizes rapid decision-making, confidentiality, and coordination across agencies, with comprehensive training and ongoing certifications

Qualifications

• High school diploma or recognized equivalent commonly required.
• Some agencies provide cross-training, while others require experience in one or more dispatch disciplines before appointment.
• Credentials may be required depending on assignment; verify in official vacancy.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline-specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Education

High school diploma or equivalent

Dispatch credentials/training

Job description

Regional 911 Intake Solutions is seeking qualified personnel for emergency dispatch responsibilities. The role involves processing requests for police, fire, rescue, and medical assistance, verifying incident details, and routing units per approved plans.

Applicants may require public safety telecommunicator credentials depending on assignment. The position emphasizes rapid decision-making, confidentiality, and coordination across agencies, with comprehensive training and ongoing certifications