Emergency Communications Dispatcher: Multi-Agency Response

Public Safety Dispatch Network; South Hadley (MA); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement benefits

Paid leave

Continuing education

Shift differentials and certification

Job summary

Public Safety Dispatch Network seeks skilled Police/Fire/EMS Dispatchers for South Hadley, MA. This role coordinates emergency responses across police, fire, and EMS in a combined communications environment.

It requires clear communication, quick prioritization, and the ability to coordinate assistance within training and authority. Duty location is South Hadley, MA, with scheduling that may include nights, weekends, holidays, and overtime.

Qualifications

• Demonstrated ability to communicate clearly in high-pressure situations.
• Ability to multitask across multiple channels and incidents.
• Strong attention to detail in verifying locations and incident details.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance.
• Verify locations, incident details, and immediate hazards.
• Apply discipline-specific procedures to prioritize and route calls.
• Dispatch appropriate units according to approved response plans.
• Coordinate incidents requiring more than one emergency service.
• Monitor radio traffic, unit availability, and requests for assistance.
• Provide approved caller instructions when trained and authorized.
• Maintain incident records and support interagency communications.

Skills

Communication

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Job description

Public Safety Dispatch Network seeks skilled Police/Fire/EMS Dispatchers for South Hadley, MA. This role coordinates emergency responses across police, fire, and EMS in a combined communications environment.

It requires clear communication, quick prioritization, and the ability to coordinate assistance within training and authority. Duty location is South Hadley, MA, with scheduling that may include nights, weekends, holidays, and overtime.