Public Safety Dispatcher: 24/7 Emergency Communications

Public Safety Dispatch Network; Franklin (MA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Public Safety Dispatch Network in Franklin, MA seeks skilled Public Safety Dispatcher / Telecommunicator to support emergency response agencies. The role encompasses call taking, police and fire dispatch, and EMS dispatch as assigned, demanding careful decision-making and adherence to procedures.

Candidates should have strong typing, active listening, and clear communication abilities, with capacity to multitask across CAD, radio, and phone systems.

Qualifications

• High school diploma or equivalent required.
• Certifications depend on services and jurisdiction.
• Accurate typing, active listening, clear communication, and multitasking abilities.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

Computer-aided dispatch (CAD)

Job description

Public Safety Dispatch Network in Franklin, MA seeks skilled Public Safety Dispatcher / Telecommunicator to support emergency response agencies. The role encompasses call taking, police and fire dispatch, and EMS dispatch as assigned, demanding careful decision-making and adherence to procedures.

Candidates should have strong typing, active listening, and clear communication abilities, with capacity to multitask across CAD, radio, and phone systems.