Emergency Communications Dispatcher I

BernCo Clerk; Albuquerque (NM); On-site; USD 38,000 - 39,000; Full time

Job summary

BernCo Clerk is hiring an Emergency Communications Operator I in Albuquerque to handle 9-1-1 and non-emergency calls, dispatch units, and maintain accurate status records. You will access critical information systems and provide pre-arrival instructions under supervision.

The role requires a high school diploma or GED, clear English communication, 40 wpm typing, and ability to work shifts, holidays, and overtime in a fast-paced, safe environment.

Qualifications

• High school diploma or GED.
• 1 year related experience including data entry, computer applications and/or telephone communications, or 6 months emergency communications/radio dispatching.
• Type at 40 wpm.
• Must communicate precisely in English, both orally and in writing.
• Ability to learn radio/CAD codes and operate dispatch equipment.

Responsibilities

• Answer emergency (9-1-1) and non-emergency calls clearly and concisely.
• Dispatch units for law enforcement, fire, and EMS per protocols.
• Enter and maintain accurate records of unit locations and statuses.
• Provide pre-arrival instructions and information to responding units.
• Access NCIC/NMLETS/NMLETS information systems as required.

Skills

Data entry

40 wpm typing

English communication

Computer applications

Telephone communications

Education

High school diploma or GED

Tools

NCIC

NLETS

NMLETS

WITS

CAD

NMDMV files

Job description

BernCo Clerk is hiring an Emergency Communications Operator I in Albuquerque to handle 9-1-1 and non-emergency calls, dispatch units, and maintain accurate status records. You will access critical information systems and provide pre-arrival instructions under supervision.

The role requires a high school diploma or GED, clear English communication, 40 wpm typing, and ability to work shifts, holidays, and overtime in a fast-paced, safe environment.