Emergency Communications Dispatcher II

City of Albuquerque; Albuquerque (NM); On-site; USD 35,000 - 42,000; Full time

Job summary

The City of Albuquerque is seeking a Telecommunication Operator II to receive, evaluate and transmit information via telephone and multi-channel radio, dispatch emergency forces, and monitor responses in a high-stakes environment. The role requires handling critical situations with independent judgment and maintaining access to sensitive information.

This safety-sensitive position involves random drug/alcohol testing, standard background checks, and the ability to work on holidays, weekends, and

Qualifications

• High school diploma or GED required.
• Two years of receiving and processing customer service calls and/or two-way radio communications experience.
• Must pass typing test with 40 WPM within the last 12 months.
• Law enforcement or fire agency telecommunications experience preferred.
• Possession of NIMS Certification preferred.
• Possession of NCIC Certification within six months from date of hire.
• One year probationary period is required.

Skills

Two-way radio communications

Customer service

Typing 40 WPM

Education

High school diploma or GED

Job description

The City of Albuquerque is seeking a Telecommunication Operator II to receive, evaluate and transmit information via telephone and multi-channel radio, dispatch emergency forces, and monitor responses in a high-stakes environment. The role requires handling critical situations with independent judgment and maintaining access to sensitive information.

This safety-sensitive position involves random drug/alcohol testing, standard background checks, and the ability to work on holidays, weekends, and