Emergency Communications Dispatcher - Campus Safety

Trustees of Mount Holyoke College; South Hadley (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

403(b) Retirement Plan

Comprehensive medical, dental and视ion

Flexible Spending Account (FSA)

Disability and Leave Benefits

Life Insurance (1x salary)

Employee Assistance Program

Tuition Benefits (Mount Holyoke/others

Generous Paid Time Off

Access to Kendall Sports & Dance

Job summary

Mount Holyoke College is seeking a Dispatcher for Campus Safety to serve as the initial point of contact for emergency responses, manage campus operator functions, and support a diverse community. The role covers shifts Sun/Mon 3pm-11pm and Thu/Fri/Sat 7am-3pm, with a starting hourly rate of $24.05 and a range up to $26.47.

The position is full-time, in-person, with a strong emphasis on confidentiality, rapid information gathering, and coordination with police, fire, and security services.

Qualifications

• HS Diploma or Equivalent.
• Related experience in law enforcement, security, or dispatching.
• Strong problem-solving, time-management, and communication skills.
• Ability to work in a fast-paced, multitasked environment.
• Sensitivity to issues of confidentiality.
• Commitment to, experience with, and/or ability to work effectively with a broad spectrum of individuals from a variety of diverse backgrounds.

Responsibilities

• Promptly answers emergency lines, business lines, and multiple college operator lines.
• Collects information from a diverse set of calling parties as well as walk-ins to the station in a timely manner and disseminates that information to the appropriate entities.
• Utilizes the National Crime Information Center and Criminal Justice Information System to respond to requests for information from on-duty police officers.
• Monitors fire, intrusion, panic, other alarms, and cameras on campus.
• Activates the college's emergency mass notification system as directed.
• Provides emergency instructions, calls in personnel after hours, and supports and assists the diverse community as a whole in a supportive and professional manner.
• Records details in the computer-aided dispatch software (IMC) database, information in which is often highly confidential, sensitive in nature, and protected by law.
• Review logs, postings, training, emails, CJIS output at the beginning and throughout shift.
• Assist officers with community engagement activities.
• Dispatches emergency and non-emergency incidents requiring fire, medical, or police response according to priority and availability of units.

Skills

Communication skills

Time management

Problem solving

Multitasking

Confidentiality

Education

High School Diploma or Equivalent

Job description

Mount Holyoke College is seeking a Dispatcher for Campus Safety to serve as the initial point of contact for emergency responses, manage campus operator functions, and support a diverse community. The role covers shifts Sun/Mon 3pm-11pm and Thu/Fri/Sat 7am-3pm, with a starting hourly rate of $24.05 and a range up to $26.47.

The position is full-time, in-person, with a strong emphasis on confidentiality, rapid information gathering, and coordination with police, fire, and security services.