Dispatcher, Campus Safety

Mount Holyoke College; South Hadley (MA); Vor Ort; USD 33.000 - 36.000; Vollzeit

Benefits dieser Stelle

403(b) Retirement Plan

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Tuition Benefits

Paid Time Off

Zusammenfassung

Mount Holyoke College seeks a Dispatcher for Campus Safety to handle emergency and non-emergency calls, monitor alarms, and coordinate college-wide safety communications. You will collect information from callers, assist officers, and maintain detailed records in the dispatch system while upholding confidentiality and professionalism.

The role runs 40 hours weekly with specific shift blocks, starting at $24.05 per hour and with pay up to $26.47 hourly based on experience.

Qualifikationen

• HS Diploma or Equivalent required or recognized.
• Preferred certifications: CPR, CJIS, APCO.

Aufgaben

• Answer emergency lines and campus operator lines promptly.
• Collect information from diverse callers and relay to responders.
• Monitor campus alarms/cameras and coordinate notifications.
• Activate emergency mass notification system as directed.
• Document details in dispatch software and maintain confidentiality.
• Assist officers and dispatch incidents based on priority and units available.

Kenntnisse

Communication

Time management

Problem solving

Ausbildung

HS Diploma or Equivalent

Tools

CJIS Certification

APCO Certification

CPR Certification

Jobbeschreibung

Job no:R-0000003806Position Title:Dispatcher, Campus SafetyFaculty or Staff:StaffFull Time or Part Time:Full timeIn-Person, Hybrid, or Remote:In-PersonMinimum Starting Rate of Pay:$24.05Rate of pay commensurate with experienceStart Date:11/16/2026Job Description:Adhering to the principles of community engagement and community-oriented problem solving, the Dispatcher provides the initial point of contact for emergency response to criminal activity, fires, medicals, fire alarms, and many service-related calls. The Dispatcher also provides service to a diverse community as the college's operator.This is a 40 hour position, shifts are Sun/Mon 3pm-11pm and Thu/Fir/Sat 7am-3pm (Off Tuesday/Wednesday)Essential Job Duties:Promptly answers emergency lines, business lines, and multiple college operator lines.Collects information from a diverse set of calling parties as well as walk-ins to the station in a timely manner and disseminates that information to the appropriate entities.Utilizes the National Crime Information Center and Criminal Justice Information System to respond to requests for information from on-duty police officers.Monitors fire, intrusion, panic, other alarms, and cameras on campus.Activates the college's emergency mass notification system as directed.Provides emergency instructions, calls in personnel after hours, and supports and assists the diverse community as a whole in a supportive and professional manner.Records details in the computer-aided dispatch software (IMC) database, information in which is often highly confidential, sensitive in nature, and protected by law.Review logs, postings, training, emails, CJIS output at the beginning and throughout shift.Assist officers with community engagement activities.Dispatches emergency and non-emergency incidents requiring fire, medical, or police response according to priority and availability of units.Qualifications:HS Diploma or EquivalentRelated experience in law enforcement, security, or dispatchingStrong problem-solving, time-management, and communication skillsAbility to work in a fast-paced, multitasked environment.Sensitivity to issues of confidentialityCommitment to, experience with, and/or ability to work effectively with a broad spectrum of individuals from a variety of diverse backgroundsPreferred Qualifications:Certifications in CPR, CJIS, or APCOExperience in Public Safety DispatchingMinimum starting hourly rate for this position is $24.05This role is classified under Hourly Grade 6H with an hourly range between $24.05 - $26.47 per hour.What We Offer:403(b) Retirement Plan (College contributes 9% of salary)Comprehensive medical, dental and vision insuranceFlexible Spending Account (FSA)Disability and Leave BenefitsLife Insurance (College paid coverage 1x salary)Employee Assistance ProgramTuition Benefits (to Mount Holyoke College or others)Generous Paid Time OffAccess to Kendall Sports & Dance ComplexBackground Checks:Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.Special Instructions for Applicants:Apply online; application materials must include:A cover letter summarizing interests and qualificationsA complete resume or curriculum vitaeFor faculty positions, statements on mentoring, teaching, and research will also be required.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.