Dispatcher, Campus Safety

Trustees of Mount Holyoke College; South Hadley (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

403(b) Retirement Plan

Comprehensive medical, dental and视ion

Flexible Spending Account (FSA)

Disability and Leave Benefits

Life Insurance (1x salary)

Employee Assistance Program

Tuition Benefits (Mount Holyoke/others

Generous Paid Time Off

Access to Kendall Sports & Dance

Job summary

Mount Holyoke College is seeking a Dispatcher for Campus Safety to serve as the initial point of contact for emergency responses, manage campus operator functions, and support a diverse community. The role covers shifts Sun/Mon 3pm-11pm and Thu/Fri/Sat 7am-3pm, with a starting hourly rate of $24.05 and a range up to $26.47.

The position is full-time, in-person, with a strong emphasis on confidentiality, rapid information gathering, and coordination with police, fire, and security services.

Qualifications

• HS Diploma or Equivalent.
• Related experience in law enforcement, security, or dispatching.
• Strong problem-solving, time-management, and communication skills.
• Ability to work in a fast-paced, multitasked environment.
• Sensitivity to issues of confidentiality.
• Commitment to, experience with, and/or ability to work effectively with a broad spectrum of individuals from a variety of diverse backgrounds.

Responsibilities

• Promptly answers emergency lines, business lines, and multiple college operator lines.
• Collects information from a diverse set of calling parties as well as walk-ins to the station in a timely manner and disseminates that information to the appropriate entities.
• Utilizes the National Crime Information Center and Criminal Justice Information System to respond to requests for information from on-duty police officers.
• Monitors fire, intrusion, panic, other alarms, and cameras on campus.
• Activates the college's emergency mass notification system as directed.
• Provides emergency instructions, calls in personnel after hours, and supports and assists the diverse community as a whole in a supportive and professional manner.
• Records details in the computer-aided dispatch software (IMC) database, information in which is often highly confidential, sensitive in nature, and protected by law.
• Review logs, postings, training, emails, CJIS output at the beginning and throughout shift.
• Assist officers with community engagement activities.
• Dispatches emergency and non-emergency incidents requiring fire, medical, or police response according to priority and availability of units.

Skills

Communication skills

Time management

Problem solving

Multitasking

Confidentiality

Education

High School Diploma or Equivalent

Job description

Job no: R-0000003806 Position Title: Dispatcher, Campus Safety Faculty or Staff: Staff Full Time or Part Time: Full time In-Person, Hybrid, or Remote: In-Person Minimum Starting Rate of Pay: $24.05 Rate of pay commensurate with experience Start Date: 11/16/2026

Job Description:

Adhering to the principles of community engagement and community-oriented problem solving, the Dispatcher provides the initial point of contact for emergency response to criminal activity, fires, medicals, fire alarms, and many service-related calls. The Dispatcher also provides service to a diverse community as the college's operator. This is a 40 hour position, shifts are Sun/Mon 3pm-11pm and Thu/Fir/Sat 7am-3pm (Off Tuesday/Wednesday)

Essential Job Duties:

• Promptly answers emergency lines, business lines, and multiple college operator lines.
• Collects information from a diverse set of calling parties as well as walk-ins to the station in a timely manner and disseminates that information to the appropriate entities.
• Utilizes the National Crime Information Center and Criminal Justice Information System to respond to requests for information from on-duty police officers.
• Monitors fire, intrusion, panic, other alarms, and cameras on campus.
• Activates the college's emergency mass notification system as directed.
• Provides emergency instructions, calls in personnel after hours, and supports and assists the diverse community as a whole in a supportive and professional manner.
• Records details in the computer-aided dispatch software (IMC) database, information in which is often highly confidential, sensitive in nature, and protected by law.
• Review logs, postings, training, emails, CJIS output at the beginning and throughout shift.
• Assist officers with community engagement activities.
• Dispatches emergency and non-emergency incidents requiring fire, medical, or police response according to priority and availability of units.

Qualifications:

• HS Diploma or Equivalent.
• Related experience in law enforcement, security, or dispatching.
• Strong problem-solving, time-management, and communication skills.
• Ability to work in a fast-paced, multitasked environment.
• Sensitivity to issues of confidentiality.
• Commitment to, experience with, and/or ability to work effectively with a broad spectrum of individuals from a variety of diverse backgrounds.

Preferred Qualifications:

• Certifications in CPR, CJIS, or APCO.
• Experience in Public Safety Dispatching.

Compensation:

Minimum starting hourly rate for this position is $24.05. This role is classified under Hourly Grade 6H with an hourly range between $24.05 - $26.47 per hour.

What We Offer:

• 403(b) Retirement Plan (College contributes 9% of salary)
• Comprehensive medical, dental and vision insurance
• Flexible Spending Account (FSA)
• Disability and Leave Benefits
• Life Insurance (College paid coverage 1x salary)
• Employee Assistance Program
• Tuition Benefits (to Mount Holyoke College or others)
• Generous Paid Time Off
• Access to Kendall Sports & Dance Complex

Background Checks:

Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.

Mount Holyoke College is an Equal Opportunity Employer (EOE) Mount Holyoke College, the leading gender-diverse women's college, is dedicated to providing equal employment opportunities for all individuals regardless of their race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are a diverse community of staff, faculty, and students, united in our mission to offer an intellectually adventurous education in the liberal arts through academic programs that are renowned internationally for their cross-disciplinary excellence, experiential approach, and commitment to diversity. Mount Holyoke College is a welcoming and inclusive environment that values and respects individuals of all backgrounds. As an EOE, we encourage members of historically underrepresented groups or nontraditional backgrounds to apply for open positions at our institution. The College has a long-standing tradition of providing women and other historically underrepresented groups with access to an innovative educational experience that prepares students for purposeful leadership by integrating hands-on opportunities into the curriculum. We firmly believe that diversity enriches our community and enhances our ability to prepare students for success in an increasingly globalized world. We are dedicated to providing equal opportunities for all qualified applicants and to building an exemplary workforce that reflects the diversity of our student body and the communities we serve. Our ultimate goal is to produce graduates who are capable of engaging thoughtfully, effectively, and boldly with the world.