Emergency Communications Dispatcher – Campus Safety

Northeastern University; Oakland (CA); On-site; USD 55,000 - 90,000; Full time

Job summary

Northeastern University is seeking a Public Safety Dispatcher for the Oakland Campus. Reporting to the Dispatch Supervisor, you will answer calls for service and dispatch officers, while also monitoring walk-in center after hours as needed.

You will determine priority, enter and retrieve information in campus systems, disseminate emergency alerts, monitor radio traffic and alarms, and provide referrals. The role requires calm, clear communication and a service mindset.

Qualifications

• High School Diploma or GED equivalent.
• One or more years of relevant experience.
• A valid U.S. Driver's License.
• POST Public Safety Dispatcher course certification or completion within 6 months of hire.
• APCO certification within six months of hire.
• Criminal background check required.
• Drug test and psychological exam required.
• CPR (BLS/HCP) certification within first three months.

Responsibilities

• Receive emergency and non-emergency calls and dispatch officers.
• Determine priority and dispatch resources per procedures.
• Enter, update, and retrieve information in campus systems.
• Disseminate mass emergency alerts when needed.
• Monitor radio traffic, alarms, and video security.
• Provide referrals and victim resources.
• Research, analyze, and share public safety intelligence.
• Undergo initial training and ongoing education.
• Monitor 24/7 walk-in center and dispatch for walk-ins.
• Perform other duties as assigned.

Skills

Multi-tasking

Prioritization

Information synthesis

Verbal communication

Written communication

Computer skills

Typing

Learn new software

Interpersonal skills

Phone etiquette

Team oriented

Discretion with confidential info

Education

High School Diploma or GED

Job description

Northeastern University is seeking a Public Safety Dispatcher for the Oakland Campus. Reporting to the Dispatch Supervisor, you will answer calls for service and dispatch officers, while also monitoring walk-in center after hours as needed.

You will determine priority, enter and retrieve information in campus systems, disseminate emergency alerts, monitor radio traffic and alarms, and provide referrals. The role requires calm, clear communication and a service mindset.