24/7 Campus Public Safety Dispatcher

NU USA Northeastern University; Michigan; On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Paid time off

Tuition assistance

Wellness & life programs

Retirement benefits

Commuting & transportation

Job summary

Northeastern University is seeking a Public Safety Dispatcher for the Oakland Campus. The dispatcher will answer calls, assess incidents, and dispatch officers, ensuring timely responses to emergencies and walk-in reports.

The role requires staying composed under pressure, strong communication, and proficiency with multiple computer systems. Responsibilities include monitoring alarms and cameras, disseminating alerts, and providing victim resources.

Qualifications

• High School Diploma or GED equivalent.
• 1+ years of relevant experience preferred.
• CPR certification within first three months or as required.
• APCO certification within six months of hire.

Responsibilities

• Receive emergency and non-emergency telephone calls.
• Determine nature, location, and priority of requests and dispatch resources accordingly.
• Enter, update, and retrieve information from various computer systems.
• Disseminate mass emergency notification alerts when necessary.
• Monitor radio traffic, alarms, and video security cameras.
• Provide referral services and victim resources.
• Research, collect, analyze, document, and share public safety intelligence.
• Monitor the 24/7 public safety walk-in center and dispatch officers as needed.
• Other duties as assigned.

Skills

Multitasking

Calm under pressure

Verbal communication

Written communication

Computer skills

Typing skills

Interpersonal skills

Professional phone manner

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Northeastern University is seeking a Public Safety Dispatcher for the Oakland Campus. The dispatcher will answer calls, assess incidents, and dispatch officers, ensuring timely responses to emergencies and walk-in reports.

The role requires staying composed under pressure, strong communication, and proficiency with multiple computer systems. Responsibilities include monitoring alarms and cameras, disseminating alerts, and providing victim resources.