Emergency Communications Dispatcher (24/7 Public Safety)

Public Safety Dispatch Network; Boxford (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Public Safety Dispatch Network in Boxford, MA seeks qualified applicants for Dispatcher/Telecommunicator roles. The position entails handling emergency and nonemergency calls, verifying locations, and coordinating responses via CAD, radio, and mapping systems.

Candidates should demonstrate accurate typing, active listening, clear communication, and the ability to multitask under pressure. Certifications vary by service area and jurisdiction.

Qualifications

• High school diploma required or equivalent.
• Typing accuracy and listening skills are essential.
• Ability to switch between tasks under pressure.
• Certifications depend on services and jurisdiction.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate CAD, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma or GED

Tools

Computer-aided Dispatch (CAD)

Telephone systems

Mapping systems

Radio systems

Job description

Public Safety Dispatch Network in Boxford, MA seeks qualified applicants for Dispatcher/Telecommunicator roles. The position entails handling emergency and nonemergency calls, verifying locations, and coordinating responses via CAD, radio, and mapping systems.

Candidates should demonstrate accurate typing, active listening, clear communication, and the ability to multitask under pressure. Certifications vary by service area and jurisdiction.