Public Safety Dispatcher - Emergency Communications

Public Safety Dispatch Network; West Wareham (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Public Safety Dispatch Network in West Wareham, MA is seeking Public Safety Dispatchers and Telecommunicators to support emergency communications. The role blends quick decision-making with technology to manage calls, dispatch responders, and coordinate resources.

Responsibilities include processing requests, verifying locations, prioritizing incidents, and maintaining accurate records while adhering to agency procedures. On-site work may include nights, weekends, holidays, and overtime.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Job description

Public Safety Dispatch Network in West Wareham, MA is seeking Public Safety Dispatchers and Telecommunicators to support emergency communications. The role blends quick decision-making with technology to manage calls, dispatch responders, and coordinate resources.

Responsibilities include processing requests, verifying locations, prioritizing incidents, and maintaining accurate records while adhering to agency procedures. On-site work may include nights, weekends, holidays, and overtime.