Public Safety Dispatcher / Telecommunicator - Make a Difference

Public Safety Dispatch Network; Boxford (MA); Vor Ort; USD 52.000 - 68.000; Vollzeit

Benefits dieser Stelle

Health coverage

Retirement benefits

Paid leave

Zusammenfassung

Public Safety Dispatch Network in Boxford, MA seeks qualified applicants for Dispatcher/Telecommunicator roles. The position entails handling emergency and nonemergency calls, verifying locations, and coordinating responses via CAD, radio, and mapping systems.

Candidates should demonstrate accurate typing, active listening, clear communication, and the ability to multitask under pressure. Certifications vary by service area and jurisdiction.

Qualifikationen

• High school diploma required or equivalent.
• Typing accuracy and listening skills are essential.
• Ability to switch between tasks under pressure.
• Certifications depend on services and jurisdiction.

Aufgaben

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate CAD, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Kenntnisse

Typing

Active listening

Clear communication

Multitasking

Ausbildung

High school diploma or GED

Tools

Computer-aided Dispatch (CAD)

Telephone systems

Mapping systems

Radio systems

Jobbeschreibung

Public Safety Dispatcher / Telecommunicator Opportunities in Boxford

Public Safety Dispatchers and Telecommunicators support the flow of information between the public and emergency response agencies. Depending on the communications center, their responsibilities may include call taking, police dispatch, fire dispatch, emergency medical dispatch, or a combination of assignments.

This position brings together communication, technology, and careful decision‑making. Employees must organize incoming information and apply agency procedures while keeping callers and responders informed.

Public safety communications centers often require continuous staffing. Assignments may include nights, weekends, holidays, rotating shifts, and overtime during staffing shortages or major emergencies.

Position Details

Duty Location: {airport_name}, Boxford, MA

Employer: The hiring public safety or consolidated communications agency identified in the official vacancy

Pay: {salary_min}–{salary_max} per year

Schedule: {work_schedule}

Appointment Type: {appointment_type}

Who May Apply: {who_may_apply}

Application Deadline: {closing_date}

What You May Do

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer‑aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information‑security requirements

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Entry‑level and experienced classifications may have different qualifications, training expectations, and compensation.

Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks. Required certifications depend on the services handled and the jurisdiction’s training standards.

General Conditions of Employment

• Meet the hiring agency’s eligibility and minimum age requirements
• Complete required background screening and competency assessments
• Complete medical, psychological, or drug screening when specified
• Successfully complete training for assigned operational positions
• Maintain applicable certifications and continuing education
• Follow confidentiality rules and emergency staffing procedures

Work Environment and Physical Requirements

Telecommunicators typically work at technology‑equipped consoles for extended periods. Duties involve headset communication, keyboard entry, screen monitoring, and sustained attention. Exposure to distressing incidents is possible. Review the vacancy for essential functions and accommodation information.

Benefits

• Eligible employees may receive health coverage, retirement benefits, paid leave, employee‑assistance resources, and professional development.
• Additional compensation and benefits depend on the employer, classification, and appointment conditions.