Emergency Communications Dispatcher (911 Call Taker)

Regional 911 Intake Solutions; Elephant Butte (NM); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks skilled call-takers to support emergency response operations at the duty location in Elephant Butte, NM. The role involves handling incoming calls, verifying locations, and entering data into dispatch systems, while maintaining composure under pressure and following procedures.

Applicants should have a high school diploma or equivalent, good listening and typing abilities, and strong verbal communication.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in customer service or public safety helpful but not always required.
• Ability to listen carefully, type accurately, and communicate clearly.
• Ability to follow structured procedures and meet assessments/scores.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.

Skills

Listening skills

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks skilled call-takers to support emergency response operations at the duty location in Elephant Butte, NM. The role involves handling incoming calls, verifying locations, and entering data into dispatch systems, while maintaining composure under pressure and following procedures.

Applicants should have a high school diploma or equivalent, good listening and typing abilities, and strong verbal communication.