Police/Fire/EMS Dispatcher - Apply Today

Regional 911 Intake Solutions; El Cerro Mission (NM); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid leave

Education resources

Job summary

Regional 911 Intake Solutions seeks Police/Fire/EMS Dispatchers to coordinate emergency responses in Cerro, NM. You will process calls, verify details, and route units across police, fire, and EMS networks.

Role requires clear communication, rapid prioritization, and the ability to manage multiple channels while adhering to training and authority. Training and rotation across assignments are common in this field.

Qualifications

• High school diploma or equivalent commonly required.
• Public safety credentials may be required depending on assignment.
• Cross-training within dispatch disciplines possible.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance.
• Verify locations, incident details, and hazards.
• Prioritize and route calls according to procedures.
• Dispatch appropriate units per approved response plans.
• Coordinate incidents requiring multiple emergency services.
• Monitor radio traffic and unit availability.
• Provide caller instructions when trained and authorized.
• Maintain incident records and support interagency communications.

Skills

Clear communication

Priority assessment

Multi-tasking

Public safety procedures

Education

High school diploma or equivalent

Dispatch credentials considered

Tools

Radio dispatch systems

Incident documentation

Job description

Police/Fire/EMS Dispatcher Opportunities in Cerro

Police/Fire/EMS Dispatchers help coordinate emergency responses across law enforcement, fire services, and emergency medical services. In a combined communications environment, they may process calls and manage radio assignments for several response disciplines.

The role requires an understanding of different response procedures and resource needs. Dispatchers must communicate clearly, recognize changing priorities, and coordinate assistance while staying within their training and assigned authority.

Position Details

Duty Location: {airport_name}, Cerro, NM

Employer: The hiring consolidated dispatch or public safety agency identified in the official vacancy

Pay: {salary_min}-{salary_max} per year

Schedule: {work_schedule}

Appointment Type: {appointment_type}

Who May Apply: {who_may_apply}

Application Deadline: {closing_date}

Combined dispatch centers commonly operate every day of the year. Employees may rotate between assignments and work nights, weekends, holidays, and required overtime.

What You May Do

Process requests involving police, fire, rescue, and medical assistance

Verify locations, incident details, and immediate hazards

Apply discipline-specific procedures to prioritize and route calls

Dispatch appropriate units according to approved response plans

Coordinate incidents requiring more than one emergency service

Monitor radio traffic, unit availability, and requests for assistance

Provide approved caller instructions when trained and authorized

Maintain incident records and support interagency communications

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Some agencies provide cross-training, while others require experience in one or more dispatch disciplines before appointment.

Applicants may need public safety telecommunicator, emergency medical dispatch, fire dispatch, or police dispatch credentials depending on the assignment. Required certifications, accepted providers, and completion deadlines must be confirmed in the official vacancy.

General Conditions of Employment

Meet agency-specific age and employment eligibility requirements

Complete the required background investigation and hiring assessments

Pass additional pre-employment screening when specified

Successfully complete training for each assigned dispatch discipline

Maintain required certifications and authorized information-system access

Follow confidentiality requirements and emergency staffing procedures

Work Environment and Physical Requirements

This position typically involves prolonged workstation duties, headset use, keyboard entry, and monitoring multiple communication channels. Employees may manage simultaneous incidents and hear distressing information. Review the vacancy for essential functions and available accommodations.

Benefits

• Eligible employees may receive medical, dental, and vision coverage; retirement benefits; paid leave; employee-assistance resources; and continuing education. Shift differentials, certification incentives, and other provisions vary by employer and position.