Public Safety Dispatcher / Telecommunicator

Public Safety Dispatch Network; El Cerro Mission (NM); Presencial; USD 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Retirement benefits

Paid leave

Professional development

Resumo da oferta

Public Safety Dispatch Network is hiring for dispatcher/telecommunicator roles in Cerro, NM. Responsibilities include handling emergency and nonemergency requests, verifying locations, and coordinating response resources using CAD and radio systems.

Positions may involve nights, weekends, holidays, rotating shifts, and overtime during staffing shortages or major emergencies. A high school diploma or equivalent is commonly required, with certifications varying by service area.

Qualificações

• High school diploma or equivalent required; qualifications may vary by agency.
• Accurate typing, active listening, and clear communication required.
• Certifications depend on the services handled and jurisdiction training standards.

Responsabilidades

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Conhecimentos

Typing

Active listening

Clear communication

Multitasking

Decision-making

Formação académica

High school diploma

Ferramentas

CAD system

Telephone systems

Radio systems

Mapping systems

Descrição da oferta de emprego

Public Safety Dispatcher / Telecommunicator Opportunities in Cerro

Public Safety Dispatchers and Telecommunicators support the flow of information between the public and emergency response agencies. Depending on the communications center, their responsibilities may include call taking, police dispatch, fire dispatch, emergency medical dispatch, or a combination of assignments.

This position brings together communication, technology, and careful decision-making. Employees must organize incoming information and apply agency procedures while keeping callers and responders informed.

Position Details

Duty Location: {airport_name}, Cerro, NM

Employer: The hiring public safety or consolidated communications agency identified in the official vacancy

Pay: {salary_min}–{salary_max} per year

Schedule: {work_schedule}

Appointment Type: {appointment_type}

Who May Apply: {who_may_apply}

Application Deadline: {closing_date}

Public safety communications centers often require continuous staffing. Assignments may include nights, weekends, holidays, rotating shifts, and overtime during staffing shortages or major emergencies.

What You May Do

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.

Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks. Required certifications depend on the services handled and the jurisdiction’s training standards.

General Conditions of Employment

Meet the hiring agency’s eligibility and minimum age requirements

Complete required background screening and competency assessments

Complete medical, psychological, or drug screening when specified

Successfully complete training for assigned operational positions

Maintain applicable certifications and continuing education

Follow confidentiality rules and emergency staffing procedures

Work Environment and Physical Requirements

Telecommunicators typically work at technology-equipped consoles for extended periods. Duties involve headset communication, keyboard entry, screen monitoring and sustained attention.

Exposure to distressing incidents is possible. Review the vacancy for essential functions and accommodation information.

Benefits

Eligible employees may receive health coverage, retirement benefits, paid leave, employee-assistance resources, and professional development. Additional compensation and benefits depend on the employer, classification, and appointment conditions.