Emergency Communications Dispatcher

OhioHealth; Columbus (OH); On-site; USD 22,000 - 28,000; Full time

Job summary

OhioHealth in Columbus, OH is seeking a Protective Services - Operators to relay calls, respond to codes, and operate paging systems for multiple hospitals.

You will handle ACD telephone system, direct callers, initiate emergency pages, and coordinate on-call staff. Must have high school diploma and CPR; BLS within 6 months.

This full-time day shift role involves 40 hours weekly with on-call duties, emphasizing safety and reliability across facilities.

Qualifications

• High School or GED (Required). CPR - Cardiopulmonary Resuscitation - American Red Cross.
• Must become BLS certified with American Heart within 6 months of hire.
• Six months to one year in high call volume environment.

Responsibilities

• Answers ACD telephone system for multiple OhioHealth hospitals, using Amtelco, a PC based console program. Directs callers to proper area/ person or departments as requested.
• Initiates emergency pages and announcements via the pocket paging system and overhead public address system.
• Answers emergency Code Phone and is solely responsible for contacting medical/support personnel for emergencies such as Code Blues, Traumas, Code Assists, Code Alerts, Code Adams, Utility Alerts and Weather Alerts.
• Maintains on-call schedules and calls in on-call personnel as requested; handles after-hours calls for clinical areas.
• Monitors security cameras at OhioHealth facilities to assist in safety of the organization.

Skills

Verbal communication

High call volume experience

On-call scheduling

Emergency response

Education

High School or GED

Tools

Amtelco PC-based console

Job description

OhioHealth in Columbus, OH is seeking a Protective Services - Operators to relay calls, respond to codes, and operate paging systems for multiple hospitals.

You will handle ACD telephone system, direct callers, initiate emergency pages, and coordinate on-call staff. Must have high school diploma and CPR; BLS within 6 months.

This full-time day shift role involves 40 hours weekly with on-call duties, emphasizing safety and reliability across facilities.