Critical Communications Operator – 24/7 Healthcare Dispatch

Washington-Regional-Medical-Center; Fayetteville (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Washington Regional Medical System in Northwest Arkansas is seeking a Service Desk Operator I to handle telephone operations in a high-volume healthcare call center. You will communicate professionally and coordinate across teams to support patient care and operations.

The role requires a high school diploma or GED, with prior call center or dispatch experience preferred. The position supports 24/7 coverage, HIPAA compliance, and administrative tasks such as call logs, pager assignments, and

Qualifications

• High school diploma or GED required.
• Previous call center or dispatch operator experience preferred.
• Experience in healthcare call centers is a plus.

Responsibilities

• Perform telephone operations in a high-volume call center.
• Process complex emergency tasks and notify on-call personnel per codes.
• Maintain HIPAA privacy standards and protect patient information.
• Handle call logs, pager assignments, and other administrative duties.
• Provide 24/7 coverage support as needed and de-escalate concerns.

Skills

Call center

Typing

Communication

De-escalation

Teamwork

Education

High school diploma or GED

Job description

Washington Regional Medical System in Northwest Arkansas is seeking a Service Desk Operator I to handle telephone operations in a high-volume healthcare call center. You will communicate professionally and coordinate across teams to support patient care and operations.

The role requires a high school diploma or GED, with prior call center or dispatch experience preferred. The position supports 24/7 coverage, HIPAA compliance, and administrative tasks such as call logs, pager assignments, and