Emergency Communications Command Officer

Milwaukee County; Milwaukee, Northern (WI, KY); Hybrid; USD 39,000 - 59,000; Full time

Job summary

Milwaukee County is seeking a Command Duty Officer (CDO) for Emergency Management Communications to manage EMS communications, triage, and incident coordination. The role requires EMT/Paramedic certification and at least one year of radio/EMS experience, with the ability to work 2nd/3rd shifts and overtime.

The CDO will monitor field communications, EMS transports for events, and countywide dashboards, ensuring timely notifications to hospitals, PSAPs, and senior leadership.

Qualifications

• Must be a Wisconsin resident at time of application.
• Must have EMT/Paramedic certification and experience.
• Must pass criminal background and employment verification checks.
• One year of experience with radio communication or EMS operations.
• Must be able to lift up to 30 lbs and work weekends/holidays.

Responsibilities

• Relaying patient information between EMS field providers and hospitals.
• Triaging trauma reports and coordinating with EMS, hospitals, and field units.
• Monitor CAD/FirstWatch and disseminate emergency alerts.
• Notify Medical Director and OEM leadership during mass casualty or emergencies.
• Maintain countywide situational awareness and dashboards; coordinate with dispatch centers.

Skills

Radio communication

EMT/Paramedic

Computer literacy

Education

High school diploma or GED

EMT/Paramedic certification

Tools

TIME system training

CJIS compliance

Job description

Milwaukee County is seeking a Command Duty Officer (CDO) for Emergency Management Communications to manage EMS communications, triage, and incident coordination. The role requires EMT/Paramedic certification and at least one year of radio/EMS experience, with the ability to work 2nd/3rd shifts and overtime.

The CDO will monitor field communications, EMS transports for events, and countywide dashboards, ensuring timely notifications to hospitals, PSAPs, and senior leadership.