Emergency Communications Dispatcher — 2nd/3rd Shift

City of Santa Fe Springs; Janesville (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Rock County is seeking a public safety dispatcher to coordinate dispatch for police, fire and EMS on a 24/7 basis. The role requires accurate data entry into CAD, adherence to radio discipline, and timely information relay to field units.

Applicants should have high school level education, typing proficiency, and the ability to pass background and medical screenings. The position emphasizes calm, professional communication under high-stress conditions.

Qualifications

• Must read and understand written communications and directives.
• Ability to type 40 net words per minute.
• Must pass background, fitness, drug and psychological exams.

Responsibilities

• Coordinate dispatch for police, fire and EMS per priority and unit availability.
• Enter incident data into CAD system and maintain logs.
• Answer 9-1-1 calls and dispatch emergency responders.
• Operate TIME system and retrieve information from local/state/national systems.

Skills

Active listening

Clear English communication

Multitasking

Critical thinking

Teamwork

Education

High school diploma or equivalent

Tools

CAD system

Radio/telephone console

TIME/CAD databases

Job description

Rock County is seeking a public safety dispatcher to coordinate dispatch for police, fire and EMS on a 24/7 basis. The role requires accurate data entry into CAD, adherence to radio discipline, and timely information relay to field units.

Applicants should have high school level education, typing proficiency, and the ability to pass background and medical screenings. The position emphasizes calm, professional communication under high-stress conditions.