Emergency Communications & Administrative Specialist

University of Maryland Medical System; Baltimore (MD); On-site; USD 42,000 - 52,000; Full time

Job summary

University of Maryland Medical System is seeking a full-time Emergency Communications/Call Center Specialist at UMMC Midtown Campus in Baltimore. Shifts include 2:30pm-11:00pm and 10:00pm-7:00am, with duties spanning reception, incident coordination, and data management to support hospital operations.

Responsibilities include handling service requests, tracking progress, and providing administrative support to multiple departments.

Qualifications

• High School Diploma or equivalent (GED) is Required.
• Five years work experience in a multi-task environment to include two years performing administrative duties and two years performing customer service duties.
• Familiarity with medical terminology is preferred.
• Experience in a healthcare environment, maintenance work order management and /or dispatching for security or emergency response is preferred.

Responsibilities

• Receive requests for service and perform call center and emergency communications functions including transport, emergency repairs, general maintenance and housekeeping, safety and security alerts and construction requests.
• Investigate and communicate the status of requests to the customer and provide administrative support for relevant departments to address outstanding issues.
• Research, collect, and prepare data for processing, spreadsheet applications and data management in performing tasks.

Skills

Customer service

Administrative duties

Data management

Education

High School Diploma or GED

Tools

Spreadsheet apps

Job description

University of Maryland Medical System is seeking a full-time Emergency Communications/Call Center Specialist at UMMC Midtown Campus in Baltimore. Shifts include 2:30pm-11:00pm and 10:00pm-7:00am, with duties spanning reception, incident coordination, and data management to support hospital operations.

Responsibilities include handling service requests, tracking progress, and providing administrative support to multiple departments.