Communications Administrator, Rotating

University of Maryland Medical System; Baltimore (MD); On-site; USD 24,314 - 32,497; Full time

Job summary

A healthcare organization in Baltimore is seeking a full-time Customer Service representative. The role involves handling service requests, performing call-center functions, and offering administrative support. A high school diploma and five years of experience in a multi-task environment are required, alongside strong communication skills. Preference will be given to those with familiarity with medical terminology and experience in a healthcare setting. This position offers an entry-level opportunity with a competitive pay range.

Qualifications

• Five years of work experience, including two years in administrative duties and two years in customer service.
• Familiarity with medical terminology is preferred.
• Experience in a healthcare environment is preferred.

Responsibilities

• Receive requests for service and perform call-center functions.
• Investigate and communicate the status of the requests to the customer.
• Provide administrative support for relevant departments.

Skills

Customer service orientation

Multi-tasking

Administrative duties

Communication

Education

High School Diploma or equivalent (GED)

Job description

Job Overview

UMMC Midtown Campus, one of two campuses of the University of Maryland Medical Center, is a 180‑bed community teaching hospital focused on chronic disease management. It is located in Baltimore’s cultural center near the historic Mount Vernon neighborhood.

Job Description

Under general supervision, using a customer service orientation, you will receive requests for service and perform call‑center and emergency communications functions, including transport, emergency repairs, general maintenance and housekeeping, safety and security alerts, and construction requests. You will investigate and communicate the status of the requests to the customer and provide administrative support for relevant departments to address outstanding issues. Additionally, you will research, collect, and prepare data for processing, spreadsheet applications, and data management.

Qualifications

• High School Diploma or equivalent (GED) is required.
• Five years of work experience in a multi‑task environment, including two years of administrative duties and two years of customer service duties.
• Familiarity with medical terminology is preferred.
• Experience in a healthcare environment, maintenance work order management, and/or dispatching for security or emergency response is preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation

Pay Range: $17.65 - $23.59

Other Compensation (if applicable): Review the 2025‑2026 UMMS Benefits Guide.

Security Notice

• Like many employers, UMMS is targeted by cybercriminals impersonating recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [e-mail].

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Customer Service

Industries

• Software Development and IT Services and IT Consulting